Description: Objective: This position is a high paced, multi-faceted position working directly with customers via telephone, email, chat and social media sites. This position requires significant computer experience and problem solving abilities. Candidates must possess a proactive customer centric mindset. Hours: 2nd shift Full and Part time positions available. Training: Will be progressive and completed with-in a 2-3 month time frame. 1. Training of OMS applications and internal programs to engage in one call resolution. Social networking observation and to be proactive in responding to customer comments and concerns. This includes a variety of web applications and social media sites specific to Sierra and our competitors through Facebook, Twitter, LinkedIn, Blogging, Pinintrest, You-Tube etc. 2. Become proficient in E-mail and Chat applications 3. Must be self-directed with minimal supervision and possess critical thinking skills to provide quick, efficient customer service with the goal of one contact resolution. 4. OJT alternating between incoming customer inquiries via the phone, Chat and E- simultaneously move seamlessly between these communication channels and in house window applications. 5. Must be proficient on the web and understanding our digital processes. 6. Other duties as assigned.
Requirements: • Candidates must have met departmental performance standards in accuracy and output. And must have accomplished entry level CSR and CSR II requirements with scheduled time of 3 to 4 weeks on the phone schedule. • Communicate in a professional, courteous manner via phone, email, chat and social media sites. • Some continued education courses and Associates degree is big plus.
Description: Position Overview: Sierra Trading Post is hiring an individual with a track record of success in corporate blogging and networking via blogs and forums. Candidates must be highly motivated, organized, creative, self-starters with the ability to produce compelling posts to engage an existing community and new audiences. In a nutshell, the blogger/forum leader for Sierra Trading Post will be a driver of innovation, using every tool available to attract new customers through the creation of snappy blog posts for the Sierra SocialHub, development of a blogging network and growth of vibrant forums dedicated to engaging the outdoor adventure lover. Job Description: Develop and maintain Sierra Trading Post’s corporate blog and forums, hub.sierratradingpost.com, as well as research content ideas that appeal to the blog reader and the Sierra Trading Post customer and build a blogging network comprised of people inside the organization and professional bloggers with no affiliation with Sierra Trading Post. Write in a conversational and engaging style. Interface with key departments (executive, marketing, customer service, etc.) to assure blog content captures readers' interests while promoting company message. Create, maintain and moderate Sierra SocialHub forums. Use appropriate tools to provide management with reports on key metrics to measure success of posts and the platform generally.
Requirements: Duties and Responsibilities: 1. Develop and maintain content calendar for organization's blog/forum presence, based on management priorities, policy directions, and goals/keyword strategy 2. Build and manage a blogging network to expose the brand to new customers 3. Research, write/edit and direct content creation for new posts and features with internal and external partners of Sierra Trading Post 4. Maintain a dashboard of KPIs for the blog 5. Continually enhance and modify the blog and forums design in collaboration (when appropriate) with web design and web operations teams 6. Assess new standards, technologies and trends, and formulate plans for future enhancement to blogging strategies 7. Create and manage newsletter delivered monthly to blog subscribers 8. Ensure blog(s) are accessible from a variety of different environments/platforms 9. Troubleshoot and repair/report bugs and problems 10. Respond promptly to blog comments and forum posts 11. Perform other duties as assigned Minimum Job Requirements: Must have published blogs with confirmed reader statistics and possess engaging and conversational writing skills with a professional posture. Experience leveraging other social media platforms to drive blog/forum growth also is beneficial. Blogger/Forum Leader must be well versed in keywords and key performance indicators for blogging and knowledgeable about interaction on, management of and development of forums. Knowledge, Skills and Abilities Required: Technical * Ability to evaluate new and evolving blog technologies and platforms * Solid understanding of all sections related to the anatomy of a blog and forum * Experience with reporting tools for analysis of traffic, referral links and reader demographics * Foundation in search engine optimization (SEO) Writing * Strong writer with solid understanding of grammar and punctuation, AP Style * Proofreading and editing skills * Ability to write with keywords and in a conversational style Project Management * Ability to effectively manage time, prioritize tasks * Ability to work independently and as a member of a team * Ability to hold blogging partners accountable for promised content * Strategic planning skills * Lead discussion on blog content, network development and strategy Business Savvy * Ability to include corporate objectives and mission throughout blog presentation * Solicit feedback from internal departments and understand mission of key departments * Present on blog and forum feedback, metrics and comments at business intelligence meetings * Assist management in identifying opportunities, based on new developments in the blogsphere * Maintain high ethics with blog presentation, content and daily work tasks Social Networking * Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community * Solid understanding of how other social media platforms can drive and enhance blog/forum readership and participation * Present professional, but friendly posture online (and in real life!), particularly on the dominant social media platforms * Act as ambassador and liaison for Sierra Trading Post with the Internet community * Develop collaborative partnerships on-line and off-line * Create and maintain a blogging network promoting the brand to new customers To apply: Email jrule@sierratradingpost.com and include: 1. Cover letter in the body of the email 2. Resume attached to the email (or a link to its online location) 3. A list of properties you managed, the timeframe for which you were responsible (or a link).
Description: Sierra Trading Post is hiring an individual with a track record of success in building a social community with an emphasis on superior customer service. The newest member of Sierra Trading Post’s five-member social media team will be highly motivated, organized, creative, self-starter with the ability to produce compelling posts to engage an existing community and attract new audiences. This team member will execute the social media strategy for the brand’s many Facebook accounts, Twitter, G+ and Pinterest accounts as well as monitor Google Alerts for customer service opportunities (and then craft a response for posting). Past professional experience with each of these social media sites is required. The new hire will be fanatical about the potential for social media and lead the charge in connecting with a community of brand fanatics. Qualifications and Experience • Bachelor’s or associates degree in journalism, marketing, English, marketing or business • Excels at research, data analysis, possesses excellent writing skills and the ability to talk with customers on social channels in a friendly and authentic tone • Experience or training in social media, advertising, PR, online marketing or similar field • Documented immersion in social media, including (especially) Facebook, Twitter and G+ • Demonstrated ability to juggle multiple online conversations at once • Good judgment in identifying threats and opportunities in user-generated content • Advanced skill in speaking and writing and an ability to work individually or on a team in a fast-paced environment (Professional writing experience a plus!) • Eager to meet and exceed objectives and take calculated risks • Working knowledge of web analytics tools, such as Google Analytics
Requirements: Qualifications and Experience • Bachelor’s or associates degree in journalism, marketing, English, marketing or business • Excels at research, data analysis, possesses excellent writing skills and the ability to talk with customers on social channels in a friendly and authentic tone • Experience or training in social media, advertising, PR, online marketing or similar field • Documented immersion in social media, including (especially) Facebook, Twitter and G+ • Demonstrated ability to juggle multiple online conversations at once • Good judgment in identifying threats and opportunities in user-generated content • Advanced skill in speaking and writing and an ability to work individually or on a team in a fast-paced environment (Professional writing experience a plus!) • Eager to meet and exceed objectives and take calculated risks • Working knowledge of web analytics tools, such as Google Analytics Essential Duties and Responsibilities • Interact with our customers to align unselfish service of their needs with our company’s objectives • Provide guidance to the administrators of Sierra Trading Post’s retail Facebook pages (think training, support, ideas, tips) • Minute-by-minute participation in conversations that surround the brand’s content and the brand itself, respond to comments, be a mediator • Identify opportunities in user-generated content for a social media/customer service response • Craft status updates on social media properties under the direction of Voice of Sierra Manager • Participate in social media as the brand and as white hat avatars on behalf of the brand • Create and update weekly and monthly reports Our ideal candidate loves the outdoors in every season and displays a committed and confident passion about social media and all its potential for a big brand. The Sierra Voice team is fueled by entrepreneurial spirit, and we’re energized by the challenge of launching unconventional tactics in social waters, even when deadlines are tight. This position is based in Cheyenne, Wyo. The new hire will have the option of telecommuting two days a week from our Fort Collins Technology Campus and commute three days a week to Cheyenne. To apply: Email jrule@sierratradingpost.com and include 1. Cover letter in the body of the email 2. Resume attached to the email (or a link to its online location) 3. A list of properties you managed and links to those properties
Description: Interested in pursuing a career in analytics? Come join us as at Sierra Trading Post. As a Top 100 Internet Retailer, we strive to provide our customers a great shopping experience. We have saved our customers over $3.5 billion off of retail prices in the last 25 years. We are looking for a motivated individual to help us move forward and answer questions with data. What type of work will I be doing? As a Statistical Analyst in the Reporting and Analytics group, you will spend time working through T-SQL code. The ability to read, understand and update SQL code will be important. You will need to be able to translate business requirements from project stakeholders into clearly defined technical problems. This will require the ability to communicate effectively in person as well as in writing. The ability to work independently and stay on task is important. You will also need to collaborate within small groups for some projects. Other projects will draw on your statistical background, allowing you to develop statistical models to better understand our customer. We will give you access to the information you need so you can get your job done. If you are interested in working for growing company where you can apply your analytic skills to interesting projects, keep reading.
Requirements: Required Qualifications •Bachelor's Degree in Economics, Math, Statistics, Operations Research or other quantitative field. •Experience with statistical techniques including: ANOVA, regression, sampling techniques, design of experiments, confidence intervals and t-tests. •Experience using SQL Server or other relational database. •Experience with Microsoft Excel including Pivot Tables and V-Lookups. •Experience with R or other statistical packages including SAS or SPSS. •Excellent communication skills (oral and written). •Be able to communicate technical and nuanced topics to non-technical stake holders. •Driven with a strong desire to learn and succeed. •Attention to detail. Preferred Qualifications •Advanced degree in Economics, Math, Statistics, Operations Research or other quantitative field. •Experience with building and interpreting statistical models. •Experience dealing with messy data. •Experience extracting information from a Data Warehouse. •Experience with a scripting language, e.g. Python or Perl. •Database experience with creating tables and structuring data. •Experience with large datasets. Benefits •Health Insurance •Dental Insurance •Vision Insurance •Employee Discount on Products •Discounts on Gym Membership •and other benefits Job Type: Full Time (Salaried) Location: Cheyenne, Wy Reports to: Manager of Strategic Planning and New Business Initiatives Please send your resume to: Sierra Trading Post Human Resource Dept 5025 Campstool Rd. Cheyenne, WY 82007 or email to: resumes6@SierraTradingPost.com
Description: As a Visual Merchandising Supervisor, you help create the customer's first impression in our retail stores. We will rely on you to not only implement corporate visual standards, but also add your own unique and innovative visual flair. Visual Merchandising Supervisors are an integral part of the retail success, giving us the ability to maintain the Great Deals – Great Brands Philosophy. SPECIFIC DUTIES: Creates plan for presentation changes and fixture retrofits where necessary to support new product introductions and/or address high sales volumes. Establish standards and ensure measurement of success for consistent merchandise presentation throughout the retail selling space. Creates training tools and classes to raise the overall visual skills in stores. Works to ensure corporate direction is implemented on a timely basis, within expected standard, and maintained for identified timeframe. In partnership with the store management, continually analyze and respond to business / selling trends, assortment needs, and customer feedback—proactively adapt merchandising and presentations as needed. Planning and executing of seasonal floor moves in a timely manner. Update and maintain Window display standards, mannequins, as predicted by seasons. Execute and assist to events within the promotion calendar. Maintain an organized, visually appealing and welcoming store environment that attracts new and existing customers by showcasing gear and apparel, creating a positive store image. Ensure all signing and graphics are installed and maintained to company standards. Maintain an open two-way communication with the Retail Director and Inventory control on any merchandising opportunities.
Requirements: 3+ years in a Visual or Merchandising role preferred. Proven experience with visual presentation and merchandising in a large retail environment. Project management experience. Demonstrated ability to develop and train visual presentation and selling skills. Demonstrated success working with store management teams, employee development, involvement and communication. Excellent planning and organizational skills. Excellent customer service and selling skills. Proven ability to develop and foster cross-divisional working relationships. Excellent written and verbal communication skills. Willingness to work flexible schedules and meet deadlines. Requires travel to retail locations up to 50%. Relocation not provided. Location is Cheyenne, WY or Denver, CO. This Job Description is not all encompassing and other responsibilities may be assigned at any time.
Description: As the leader of the Retail Management Team, the Manager of a Sierra Trading Post store is responsible for all store functions associated with running a retail income center to achieve sales, service, customer satisfaction, and profitability goals. Specific Duties • Develop, implement and execute short and long term Retail Strategic Plans and a store vision that supports the achievement of the plan objectives through the management of and delegation to skilled Assistant Managers and Supervisors • Take responsibility for store’s profitability and financial budgeting • Make suggestions to effect inventory levels, facilities and other assets • Analyze store-level reports and identify new strategies for maximizing results • Guide Assistant Managers and Supervisors as you recruit, hire, and develop a diverse and talented team • Participate in local organizations and community events • Develop top performers and consistently evaluate performance • Ensure implementation of visual merchandising standards
Requirements: • Minimum of 3-5 years of successful retail management experience • Collaborative team leadership approach • Proven ability to understand and drive store profitability through service • Demonstrated ability to set standards and hold team members accountable • Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders • Proven financial acumen to include: budgeting and forecasting sales, gross margin, inventory turns, expense control and net profit • Proficiency in strategic planning and analysis • Bold leadership in managing change • Excellent problem-solving ability • Effective written and verbal communications skills • Ability to develop and maintain open and positive relations within the local community • Commitment to outstanding customer service This Job Description is not all encompassing and other responsibilities may be assigned at any time. This position is full-time, on-site at our Retail Store in Cheyenne, WY. No relocation assistance.
