Description: • Take initiative to grow and improve our mobile platforms. This means both development itself and contribution to business ideas, decisions and new features • Build and improve app features that interact with our REST-based JSON API • Work with our creative team to spec and estimate development timelines • Help customer service solve customer issues with our application • Respond rapidly to bug reports • Conduct and direct application testing • Manage the release process of application updates • Learn and master the Android and iOS platforms, using Xamarin’s Mono products to make our codebase cross-platform • Occasionally reporting on app performance in terms of total usage, stability, etc
Requirements: • 3+ years professional software development experience, .NET technologies and C# • Bachelor’s degree in technical or business-related field • Experience with REST-based APIs and JSON data • Android framework knowledge a plus • Java knowledge a plus • Project management experience a plus • Experience with Git, Subversion and general source control • Excellent written and verbal communication skills • Understanding of today’s ecommerce technology trends (mobile, APIs, social) • Must have a strong attention to detail and a thirst for results-oriented solutions • Self-starter with the ability to take initiative and manage projects as they arise. • Strong analytical skills and the ability to evaluate data to enhance decision-making. • Ability to operate in a production environment as well as manage time for creative thinking/development work.
Description: Sierra Trading Post is looking for a UI Designer with a passion for clean, usable interfaces and design. Someone that thrives in a fast paced environment and enjoys working with a fun-loving, hard working, down to earth team. This position is critical to the success of our projects and is required to deliver professional quality designs for use across our site and mobile platforms. UI Team members work full time from our Fort Collins Technology Campus and on occasion at our headquarters in Cheyenne, WY. User Interface and Interaction Design: • Help define project specs and business rules alongside team members and project stakeholders. • Brainstorm, iterate, and design innovative user interfaces that are focused on improving the user experience for our customers. • Wireframe, build interactive prototypes, and refine these ideas to solve various interaction challenges through user testing. • Work with, communicate, and deliver detailed design solutions to members of our software development team. Visual Design: • Create and deliver detailed graphics, icons and other assets for projects when necessary. • Provide polished, hi-fidelity mocks that adhere to our brand aesthetics and guide lines.
Description: Manage the daily operation of the Email, Chat, and Social Customer Communication function. Maintain 24/7 staffing in order to meet email, chat and social communication service objectives. Audit customer survey’s and monitor contact quality to insure concise, friendly and professional interactions that engage our customers. Motivate the department to project and reflect the “STP Image”, as well as showing an enthusiastic desire to give our customers the best possible service. Specific Duties: 1. Directly manage the supervisors and all email associates in the Cheyenne and Cody call centers. Encourage the necessary teamwork to meet the expectations in quality and service levels in contacting the customer 2. Analyze contact volume and review best practices of other companies in order to make recommendations for change. 3. Be a source of expertise on digital technology including smart phone functionality, mobile apps, tablets, etc. 4. Some basic HTML programming of templates in our email and chat platforms. Admin oversight and set up with in software platforms as well. 5. Ensure all employees are current in their responsibilities and extra duties. Offer extra duties to associates when available. Support cross functional assignment based on business requirements. 6. Maintain open lines of communication with other departments (web, marketing, buying, etc.). Set up meetings involving the email/web departments. Communicate any concerns, problems, suggestions to the appropriate departments 7. Evaluate and appraise the development of the supervisors and associates. Coach and develop the employees. Encourage and empower associates to provide “Great Customer Service”. Provide training based on needs assessments. 8. Ensure weekly schedules are adequate to cover the contact projections. This job description is not all encompassing and other responsibilities may be assigned or required.
Requirements: Those applying should be outgoing, eager to handle responsibility, and must have proven skills in the areas of leadership, customer service, motivation, interpersonal relations, social media as well as multiple digital Media platforms. Candidates should be proficient in Word, Excel and have excellent P.C. skills. Some HTML programming skills would be a plus.
Description: Must be able to shoot, edit, and publish product videos in a production environment. The successful candidate will have an understanding of studio lighting techniques, HD video cameras and Adobe editing software. Knowledge of YouTube content management is also required. On-camera experience and professional writing experience are desired, but not required.
Requirements: Required Skills: Strong creative skills with artistic vision. Strong sensory skills, such as good eyesight, good hearing, and dexterity. Must be proficient in Adobe software: Premier Pro, After Effects, Soundbooth and Photoshop. Excellent knowledge of product sold by Sierra Trading Post. Advanced Studio Lighting skills; you must apply artistic vision to correctly light product. Desired Skills but Not Required: Journalism or Copywriting experience. Knowledge of YouTube content management, including SEO and keyword strategies. Photography skills with regard to creative composition of product. On-camera experience reading scripts and showing product. Required Tools: Adobe Premier Pro, Adobe After Effects, Adobe Soundbooth, Adobe Photoshop, Microsoft Outlook, SAM Database, Internet, HD Video Camera, Studio Lighting Equipment, Sound Equipment.