“Overview states product is leather w/synthetic upper. Upon receiving same, I attempted to protect leather w/mink oil. Mink oil did not penetrate. Is this boot actually leather, or are you prepared to accept them w/full refund?”
Asked on 11/30/2012 12:00:00 AM by Disappointed from Monee, Illinois
At Sierra we have a 100% satisfaction guarantee so if you are not happy with your purchase for any reason, please return it to us as soon as possible. Products purchased within 6 months of the order date will receive a refund by the original payment method. For returns on purchases over 6 months old, a gift card will be issued. If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.
Answered on 12/6/2012 12:00:00 AM by Prod Specialist Lee from Sierra Trading Post
“Do you ship to the UK, if so what would the cost be”
Due to the nature of the closeout business, we often receive items in limited quantities. Therefore, popular sizes and colors can sell out quickly. Occasionally we are able to reorder a product, but closeout items are typically unable to be reordered.|Unfortunately we are currently out of this item, but we suggest signing up for the My Updates as the best way to monitor incoming products. You will receive email notifications of our newest stock items. You can also access the "New Items" section of our website at anytime. (A link to the "New Items" section is located on our homepage under the "Search Index.") New Items are all products that have arrived within the last 21 days. |http://www.sierratradingpost.com/DeptNewItems.aspx|http://www.sierratradingpost.com/myupdates/myupdatesmanagement.aspx
Answered on 1/20/2011 12:00:00 AM by Customer Care from Sierra Trading Post
“Are these boots wide width? Should I order a size up for that?”
Asked on 12/27/2010 12:00:00 AM by Lisa in Boston from Boston, MA
These are slightly wider than a normal shoe.
Answered on 1/6/2011 12:00:00 AM by Customer Care from Sierra Trading Post
they are wide i ordered the same size i normally wear and didnt have a problem. i like the extra width for extra socks if im gonna be out in the snow all day. they are fine for me also with normal socks around town.
Answered on 1/19/2011 12:00:00 AM by that guy from local nc
“Does a person's pant leg cover the top part of the boot? That is, is the pant leg worn over the boot? Thanks.”
Asked on 12/26/2010 12:00:00 AM by boot shopper from South Carolina
Answered on 12/20/2010 12:00:00 AM by Customer Care from Sierra Trading Post
Yes you can. We just returned from a trip to Europe (December, 2010) and it was wet. We did a lot of walking through slush and ankle deep puddles of water. My feet stayed dry and warm. They are as advertised.
Answered on 1/2/2011 12:00:00 AM by ajay from Peoria, Illinois
“Are these boots water resistant?”
Asked on 12/11/2010 12:00:00 AM by Anonymous from Unknown