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Customer Service > Shoe Fit Tips

We at Sierra Trading Post do our best to offer our customers the highest quality products at great savings. To help assure customer satisfaction, here are some shoe fitting tips and information to assist in insuring you a proper fit with your new shoes or boots. If the product does not fit to your satisfaction, or you are unhappy with it for any reason, simply return it to us.

Tip: Sock selection can help take up volume in a shoe that is slightly too large. You may use either a thicker sock, or add a light or mid-weight liner sock. It is unwise to attempt to fit into a smaller shoe by reducing sock thickness. Thin socks may not offer the required degree of protection and comfort.

Tip: If your new boots have a measurably larger volume than your foot, you may find you get a better fit with the use of widely available inserts, such as Dr. Scholls™ or Spenco™. Inserts that are cut to match the footbed may reduce the excess volume problem.

Tip: If you are experiencing heel lift in a mid-duty boot, low duty boot or a regular shoe, you may find a heel shim will assist with filling the heel space and hold your heel in place. If you have purchased a heavy-duty leather hiking boot and find your heel lifts slightly, this is likely to stop after some wear. Leather boots typically contour to the heel as the boot breaks in.

If you have any other fit problems, please call our customer service department at: 1-800-713-4534. WE GUARANTEE SATISFACTION!

HOW to fit your new footwear…

Please try on your new shoes, preferably on a carpeted surface, and select a sock that is consistent with the type and use of the footwear. The sock thickness plays an important part in the overall fit and comfort of a shoe. The correct sock selection will give you a better idea of the shoe or boot's true fit.

Footwear Type Sock Type
Casual/Dress Light/Mid-weight
Light/Mid-duty hiking boots Mid/Heavy-weight
Heavy-duty hiking boots Heavy-weight with or without liner


Length: The shoe length is appropriate if you cannot feel your toes touch the end of the shoe and there is not excessive space between your toes and the end of the shoe. To check the fit of the arch length when trying on the shoe or boot, flex the foot in the shoe. The natural flex point is at the ball of the foot. If there is pressure before the flex point, the shoe is too short. If there is pressure after the flex point, the shoe is too long. When trying on a boot, it is useful to simulate a downhill incline to assure the toes are not forced to the end of the boot.

Width: This is the measurement across the ball of the foot. The width is appropriate if the shoe fits comfortably across the ball of your foot.

Volume: This is the space inside the shoe. Generally, although not always, volume and width tend to coincide. A person with a narrow foot tends to have a low volume foot. A medium width foot tends to be mid-volume, and a wide foot tends to be high volume. The most important aspect of volume is to purchase a shoe or boot that is consistent with your foot volume.

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