Customer Service

Welcome to Sierra Trading Post customer service. If you have a question, check out the Frequently Asked Questions for answers to some common inquiries. If you do not find your answers there, please feel free to call, fax, write, or email us. We have also implemented live online chat to help answer your immediate questions.

Frequently Asked Questions

• What are your shipping rates?
• What are your shipping policies?
• How do I track my order?
• What is Sierra Trading Post's return policy?
• What is Return Express and how do I use it?
• What if I decide to keep my product instead of returning it?
• How do I create a new account?
• International Orders
• International Shipping and Returns
• Catalog Requests
• DirectShip

Contact Us

Chat With Us

Live Chat open 24/7

Email Us

By Address: customerservice@sierratradingpost.com
By Form: Send us a comment using our website form.

By Phone

From within the United States: 1-800-713-4534
Internationally: 307-775-8000

Monday through Friday 5am-10pm MST
Saturday 7am-4pm MST

By Fax

1-800-378-8946

By Mail

Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007-1898