Click here for all sizing information.

How do you make it possible to save up to 70% on name brands?

All quality manufacturers have great products they must sell at extra-low prices for the reasons listed below. We simply buy the best closeouts, overstocks, and 2nds from some of the best manufacturers in the world and pass the savings on to you

What are the differences among closeouts, overstocks, and 2nds?

  • Closeouts: may be last year's model or color, yet always first hand quality.
  • Overstocks: arises when our inventory is too high, and needs to be drastically reduced - always first hand quality.
  • 2nds: Minor cosmetic blemishes or irregulars which do not affect the fit, performance, or longevity of the item. Label is usually clipped by the manufacturer. A small flaw means big savings.

You can find the meaning of any unfamiliar word in our content by clicking on our glossary link located at the bottom of every page.

What does it mean when an item on the Sierra Trading Post website isn't designated with a brand name, and is instead called out as "specially made," "made for a major retailer" or "made for a major cataloger?"

These products - ranging from kids' shoes to women's pants to men's big and tall shirts - all come to us as overstocks or seconds from famous name brands and catalogs. Due to agreements with these vendors, however, we can't specify the brand name of these items in their descriptions online or in the catalogs. All of our specially made items offer significant savings off their original retail price, with kids' shirts, women's shirts and men's shirts all starting as low as $5! When you see a specially made item on our website, know that you're in for an unbeatable deal on a genuine product from a major retailer. View our "specially made" products.

Shipping & Returns

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How do you determine your shipping charges?

Our policy is to break even on shipping and handling charges. We base our shipping charges on the total order amount. Typically, higher dollar amounts equate to a heavier package. We understand that there are exceptions; however, our shipping costs equal approximately half the cost of those of our competitors. Comparisons on a per item basis will show that our shipping prices are oftentimes a bargain in themselves (i.e. We sell an average of four items per $80, whereas our competitors only sell two items per $80). We prefer to keep both our products and shipping costs as low as possible so you can benefit from the savings.

Some eCommerce companies offer free shipping on every order. In general their item prices are increased enough to cover this very real and substantial cost. There really is no such thing as "free shipping."

Can I track my order? I'm wondering about my shipping status.

Yes. You can track your order online by clicking the "order tracking" link at the bottom of every page. Enter your order confirmation number, and we will provide you with the tracking information of your package.

If available, a tracking link will appear with your shipping confirmation.

Lost your order number? Call our customer service department at 800.713.4534, email customerservice@sierratradingpost.com, or consider our live chat feature to speak with someone online.

How do I make a return? (U.S. only. See our International return policy.)

Complete the online returns process.

If you are not satisfied, you have one full year from the date of purchase to make an exchange or return.

Items can be returned, exchanged or replaced if they are returned to us in clean, sellable condition. Returns made within 6 months will refund to the original method of payment, returns made between 6 months and one year after the purchase date will refund to a merchandise credit.

For traditional returns, simply use the return shipping label and mail it back to us via UPS with your full name, customer number and address to:

Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007 USA

Or, if you prefer, you can ship your order back to the address above by USPS with the same information. Shipping is typically less expensive with our shipping label, but the choice is yours.

Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if available).

How do I return my DirectShip item(s)? Is the process different from other Sierra Trading Post returns?

Yes, it is a different process. Do not return DirectShip items to Sierra Trading Post. DirectShip items must be returned within 30 days to the vendor for your return to be processed and a refund or exchange to be issued. Please follow the instructions below.

  1. Contact Sierra Trading Post Customer Service and tell them that you want to return a DirectShip item
  2. Please give the representative the reason(s) for return
  3. Request a Return Merchandise Authorization number(RMA) and Return Label
  4. Repack the item and attach the Return Label
  5. The shipping company will pick up the item
  6. Customer pays a return shipping fee equal to the original shipping cost on all returned DirectShip items, unless the product was sent in error, damaged during shipping or is defective (to be determined during the return process)
  7. A credit (less any return shipping fees) will only be issued after the item has been inspected and the return process is completed by the vendor

DirectShip

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Who do I contact with questions about DirectShip?

Please contact Sierra Trading Post Customer Service with any questions.

What is DirectShip?

DirectShip means that the item you order will be sent directly from our vendor to the address you specify. DirectShip items may have additional shipping charges added to our standard shipping rates.

How do I know an item is designated DirectShip?

An icon is located on the product page which reads: Ships Directly from Vendor.

What is the 30-Day Return Policy?

DirectShip items are subject to a 30-Day Return Policy. You must return DirectShip items to the vendor within 30 days for a refund or exchange to be issued. Here is how returns are handled.

  1. Contact Sierra Trading Post Customer Service and tell them that you want to return a DirectShip item
  2. Please give the representative the reason(s) for return
  3. Request a Return Merchandise Authorization number (RMA) and Return Label
  4. Repack the item and attach the Return Label
  5. The shipping company will pick up the item
  6. Return shipping cost is equal to original shipping on DirectShip items, unless shipped in error, damaged or defective (determined upon return)
  7. A credit (less any return shipping fees) will only be issued after the item has been inspected and the return process is completed by the vendor

How do I track my DirectShip order?

Please contact Sierra Trading Post Customer Service to help track your DirectShip item(s).

My DirectShip item(s) seem to be missing from an order I received.

DirectShip items ship separately from all items on your order that are not designated DirectShip. Please contact Sierra Trading Post Customer Service to help track your DirectShip item(s).

Will my item be delivered inside my house? Do you have a White Glove service?

Quoted delivery price is for curbside delivery. Customer is responsible for arranging any other delivery options with the shipping company. Additional fees may apply for options other than curbside delivery.

On the product page it says the DirectShip item "Must ship UPS Ground within the 48 contiguous U.S.A. only" - what does that mean?

DirectShip items of a certain size and weight arrive by UPS Ground. Your item will be left at the address you specify. You do not need to be present to sign for delivery. Any extra shipping charges listed at the bottom of the product page are in addition to standard shipping rates.

On the product page it says the DirectShip item "Must ship via truck within the 48 contiguous U.S.A. only" – what does that mean?

DirectShip items that exceed a certain size and weight arrive by Freight Truck. Freight Truck shipments differ from other deliveries.

  1. Your signature is required for delivery, so you must be present to accept or refuse delivery
  2. The freight truck company will contact you to arrange a delivery time, so a contact phone number is required
  3. The quoted delivery price is for curbside delivery Other delivery options must be arranged (by you) with the shipping company Additional fees may apply for options other than curbside delivery.

Any extra shipping charges listed at the bottom of the product page are in addition to standard shipping rates.

How do I order a DirectShip item?

Ordering a DirectShip item is no different from ordering any other item. Please refer to our website for more information on placing an order. Please contact Sierra Trading Post Customer Service if you need help with your order.

Do Free Shipping offers (catalog riddles, keycodes, DealFlyer, etc.) apply to DirectShip items?

No, all DirectShip items are excluded from Free Shipping offers.

Can I request an item be sent DirectShip?

No, only items designated as DirectShip arrive direct from our vendors.

Making a Return: Do not return DirectShip items to Sierra Trading Post.

DirectShip products must be returned within 30 days to the vendor for your return to be processed and a refund or exchange to be issued.

Who do I contact with DirectShip questions?

Please contact Sierra Trading Post Customer Service with any questions.

How do I return my DirectShip item(s)? Is the process different from other Sierra Trading Post returns?

Yes, it is a different process. Do not return DirectShip items to Sierra Trading Post. DirectShip items must be returned within 30 days to the vendor for your return to be processed and a refund or exchange to be issued. Please follow the instructions below.

  1. Contact Sierra Trading Post Customer Service and tell them that you want to return a DirectShip item
  2. Please give the representative the reason(s) for return
  3. Request a Return Merchandise Authorization number (RMA) and Return Label
  4. Repack the item and attach the Return Label
  5. The shipping company will pick up the item
  6. Return shipping cost is equal to original shipping on DirectShip items, unless shipped in error, damaged or defective (determined upon return)
  7. A credit (less any return shipping fees) will only be issued after the item has been inspected and the return process is completed by the vendor

Who pays for return shipping?

The customer is responsible for return shipping fees. During the return process all items are inspected. If it is determined that there are errors (wrong item, size, color, etc.), defects or damages incurred during shipping, the return shipping fee will be refunded.

Are DirectShip items eligible for Instant Store Credit creation?

DirectShip items are not currently eligible for Instant Store Credit and must be returned to the vendor within 30 days for a refund or exchange request.

Deal Flyers, Keycode, Sales and Discounts

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Why so many sales?

To pass along savings and give the best deals we can to our customers. We continuously scan our inventory for products that we can afford to put on sale, and when we find them, we decide when and for how long we can afford to put them on sale in order to keep the deals fresh and ensure that customers are aware of our vast product offerings. At Sierra Trading Post, we know you count on us to deliver premium products at discount prices, and our sales, events, discounts and promotions represent our best efforts to find you more ways to save.

What is a Deal Flyer?

A Deal Flyer is a marketing email from Sierra Trading Post notifying you of a special deal or sale that is currently happening on our website. Deal Flyers alert you to extra discounts and sales Sierra Trading Post offers.

What does "Almost Gone" indicate?

If an "almost gone" label appears next to the item, the sell-out risk is very high. We recommend that you place your order immediately. Due to constant fluctuations in our inventory and the closeout nature of our products, items in low quantities are not guaranteed until they ship.

How do I unsubscribe from Deal Flyers?

To unsubscribe from our Deal Flyers, click on the "Unsubscribe" link below the disclaimer on the each Deal Flyer email.

What is a keycode?

A keycode is an alpha-numeric code (ABC12345) used to activate Deal Flyers or sales. It is usually found at the bottom of our Deal Flyer emails under the disclaimer.

How do I use a keycode?

Keycode can be activated by either clicking through the links on a Deal Flyer email, a banner or by typing, pasting or otherwise manually entering the code into the keycode box at checkout.

Can I use multiple Deal Flyers on one order?

No. Only one (1) Deal Flyer email can be applied to an order; however you are able to combine a Deal Flyer sale with most homepage sales. Deal Flyers cannot be combined with the daily Barn Burner.

When does my Deal Flyer expire?

Deal Flyer expiration dates can be found in the disclaimer section of our Deal Flyer emails.

Can I apply my Deal Flyer to a past order?

No. Deal Flyers can only be used during the timeframe specified in the email.

Which item(s) does my Deal Flyer apply to?

Each Deal Flyer will specify the category (s) that is currently being highlighted. Any exclusions pertaining to the sale will be listed in the disclaimer on each Deal Flyer email. Bikes, bike accessories, boats and sporting optics are generally excluded from all sales.

How do I know if my discount(s) has been applied?

During the checkout process, a list of the items in your electronic shopping cart will be displayed. If a discount is applied to an item you will see Discount Details in red text. By simply hovering or holding your mouse cursor over Discount Details, a popup box will appear. This box shows you an itemized display of the discounts applied to each item and the price breakdown.

Why are items removed from my cart?

If you leave items in your cart for several days and find that an item(s) is removed from your cart, we may have sold out of the item. You can verify this by typing, pasting or otherwise entering the item number in the search box in the upper left corner of the website. If the item comes up as unavailable then we have sold out of the item.

Sierra Trading Post Coupons

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Where Can I Find A Valid Sierra Trading Post Coupon?

Having trouble finding a valid, non-expired Sierra Trading Post coupon code? Get the latest official SierraTradingPost.com coupon code at the official Sierra Trading Post Coupons page.

Availability

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My size in an item was unavailable. Will you order more?

Due to the nature of the closeout business, we often receive items in limited quantities. Therefore, popular sizes and colors can sell out quickly. Occasionally we are able to reorder a product, but closeout items are typically unable to be reordered.

We suggest you sign up for our My Updates program that alerts you via email of new arrivals based on size, color, brand and more. It’s the best way to monitor incoming products. You will receive email notifications of our newest stock items. You can also access the "New Items" section of our website at any time. (A link to the "New Items" section is located on our homepage under the "Search Index.") New Items are all products that have arrived within the last 21 days.

An item that I ordered later became unavailable. Why?

If an "almost gone" label appears next to the item, the sell out risk is very high. We recommend that you place your order immediately. Due to constant fluctuations in our inventory and the closeout nature of our products, items in low quantities are not guaranteed until they ship.

Resale Policy

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Can I commercially resell items I buy from you?

Our Resale Policy is as follows:

  • Products are intended for sale to consumers for personal, family, and household use only.
  • Products are not intended for commercial resale by our customers.
  • We reserve the right to limit quantities.
  • No Dealers, please.

Shopping Online

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How do I place an order online?

Click here to find out how to place an order online.

How do I make a return if I ordered online? (U.S. only. See our International return policy .)

Complete the online returns process.

Make a return the same way you would if you had ordered over the phone. Simply use the return shipping label and include your full name, customer number and address, and send it to:

Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007 USA

Or, you can ship your order back to the address above by USPS with the same information if you wish. Shipping is typically less expensive with our shipping label, but the choice is yours.

International

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Do you ship internationally?

Currently our website supports the following 96 countries. If you are on this list, you can place an order with us online:

Antigua and Barbuda Argentina Austria Australia Bahamas Bahrain Bangladesh Barbados
Belgium Belize Bermuda Bhutan Bolivia Brazil British Virgin Islands Brunei
Canada Chile China Colombia Costa Rica Cyprus Denmark Dominica
Dominican Republic Ecuador Egypt El Salvador Finland France Germany Greece
Greenland Grenada Guam* Guatemala Guyana Haiti Honduras Hong Kong
Hungary Iceland India Ireland Israel Italy Jamaica Japan
Jordan Kuwait Liechtenstein Luxembourg Mexico Monaco Mongolia Nepal
Netherlands New Zealand Nicaragua Norway Oman Panama Paraguay Peru
Philippines Pitcairn Poland Portugal Puerto Rico* Qatar Saint Kitts and Nevis Saint Lucia
Saint Vincent and The Grenadines San Marino Saudi Arabia Seychelles Singapore South Korea Spain Sri Lanka
Suriname Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey United Arab Emirates
United Kingdom U.S. Virgin Islands* Uruguay Vatican City** Venezuela      

*U.S. Territory - qualifies for domestic rates **select Italy in checkout

Don't see your country? Still want to place an order? Call 307.775.8000 and a customer service representative will assist you.

You are responsible for all extra delivery charges, duties, taxes, Customs fees, and any other charges or fees that may be incurred by importing products into your country. You should call your local customs office for more information on potential taxes, duties, charges, and fees.

Large orders, heavy, and oversized items may require additional shipping charges.

Restricted Items:

Items that cannot be shipped overseas include knives, rifle scopes, spotting scopes, and night vision binoculars (some combustibles may not be permitted. Check with your country's prohibited shipping items, as well as the United States' prohibited shipping items.)

Items on backorder also cannot be ordered.

How long will it take to ship my order internationally?

Shipment arrivals depend on each country. UPS typically delivers within 10 business days.

Packages being sent to Japan, are shipped via USPS, and are typically delivered within 15 business days.

How much does it cost to ship to my country?

Most packages are shipped via UPS Worldship. Exceptions include packages going to Japan, or some rural areas which are shipped via U.S. Postal Service.

Australia

based on order total Rate
$0.00 - $60.00 $46.00
$60.01 - $120.00 $49.00
$120.01 - $240.00 $61.00
$240.01 - $350.00 $78.00
$350.01 - $500.00 $97.00
$500.01 - $700.00 $120.00
$700.01 - $999.99 $160.00
$1,000+ 25% of order total

Canada

based on order total Rate
$0.00 - $60.00 $34.00
$60.01 - $120.00 $35.00
$120.01 - $240.00 $37.00
$240.01 - $350.00 $41.00
$350.01 - $500.00 $52.00
$500.01 - $999.99 $68.00
$1,000+ 25% of order total

Japan

based on order total Rate
$0.00 - $60.00 $38.00
$60.01 - $120.00 $45.00
$120.01 - $240.00 $52.00
$240.01 - $350.00 $65.00
$350.01 - $500.00 $80.00
$500.01 - $700.00 $100.00
$700.01 - $999.99 $125.00
$1,000+ 25% of order total

United Kingdom

based on order total Rate
$0.00 - $60.00 $44.00
$60.01 - $120.00 $47.00
$120.01 - $240.00 $52.00
$240.01 - $350.00 $66.00
$350.01 - $500.00 $86.00
$500.01 - $999.99 $130.00
$1,000+ 25% of order total

All Other Supported Countries

based on order total Rate
$0.00 - $60.00 $48.00
$60.01 - $120.00 $50.00
$120.01 - $240.00 $59.00
$240.01 - $350.00 $72.00
$350.01 - $500.00 $92.00
$500.01 - $700.00 $115.00
$700.01 - $999.99 $165.00
$1,000+ 25% of order total

Prices and payment is in U.S. Dollars. Exchange rates are automatically calculated on your credit card bill.

How do I make a return or exchange to Sierra Trading Post if I'm outside the U.S.?

Simply use the shipping method of your choice, and mail it back to us with a copy of your invoice.

Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if possible).

Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007 USA

Account Registration

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Am I already registered online?

Just because you get our email/catalogs, doesn't mean you are necessarily registered with our online system. For security reasons, we keep a separate database to store web registrations. Registration requires that you go through the registration process on the web site which includes choosing a password. Registration is optional and is not required for check-out. (Registration is required to enter our contests.)

Black Friday

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What is Black Friday?

Save BIG on Black Friday at Sierra Trading Post! The day after Thanksgiving is traditionally the first shopping day of the Christmas Season and one of the biggest shopping days of the year. "Black Friday" is an industry term where stores theoretically go from "being in the red" to "being in the black". Black Friday sales and savings draw thousands of people out of their homes at the crack of dawn to fight long lines for the most coveted deals. Get a sneak peek at Door Busters by visiting our Black Friday homepage for more information about this year’s Black Friday event and a chance to win Prizes this Black Friday at Sierra Trading Post!

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