Click here for all sizing information.

How are you able to offer savings of 35-70% off retail?

All quality manufacturers have great products they must sell at extra-low prices for the reasons listed below. We simply buy the best closeouts, overstocks, and 2nds from some of the best manufacturers in the world and pass the savings on to you. On occasion, we are unable to buy low enough to hit 35% — actual savings are shown as percentages at the top of each product listing.

What are the differences among closeouts, overstocks, and 2nds?

• Closeouts: may be last year's model or color, yet always first hand quality.
• Overstocks: arises when our inventory is too high, and needs to be drastically reduced - always first hand quality.
• 2nds: Minor cosmetic blemishes or irregulars which do not affect the fit, performance, or longevity of the item. Label is usually clipped by the manufacturer. A small flaw means big savings.

You can find the meaning of any unfamiliar word in our content by clicking on our glossary link located at the bottom of every page.

What does it mean when an item on the Sierra Trading Post website isn't designated with a brand name, and is instead called out as "specially made," "made for a major retailer" or "made for a major cataloger?"

These products - ranging from kids' shoes to women's pants to men's big and tall shirts - all come to us as overstocks or seconds from famous name brands and catalogs. Due to agreements with these vendors, however, we can't specify the brand name of these items in their descriptions online or in the catalogs. All of our specially made items offer significant savings off their original retail price, with kids' shirts, women's shirts and men's shirts all starting as low as $5! When you see a specially made item on our website, know that you're in for an unbeatable deal on a genuine product from a major retailer. View our "specially made" products.

How do you determine your shipping charges?

Our policy is to break even on shipping and handling charges. We base our shipping charges on the total order amount. Typically, higher dollar amounts equate to a heavier package. We understand that there are exceptions, however, our shipping costs equal approximately half the cost of those of our competitors. Comparisons on a per item basis will show that our shipping prices are oftentimes a bargain in themselves (i.e. We sell an average of four items per $80, whereas our competitors only sell two items per $80). We prefer to keep both our products and shipping costs as low as possible so you can benefit from the savings.

Some e-commerce companies offer free shipping on every order. In general their item prices are increased enough to cover this very real and substantial cost. There really is no such thing as "free shipping."

Can I track my order? I'm wondering about my shipping status.

Yes. You can track your order online by clicking the "order tracking" link on the bottom of every page. Enter your order number, and we will track your order for you.

If available, a tracking link will appear with your shipping confirmation.

Forget your order number? Call our customer service department at 800.713.4534, email customerservice@sierratradingpost.com, or consider our live chat feature to speak with someone online.

How do I make a return?

If for any reason you would like to return your purchase, just send it back within 6 months for a refund or an exchange (reimbursement is made by original payment method). For purchases older than 6 months, a store credit will be issued.

Simply use the return shipping label and mail it back to us via UPS with your full name, customer number and address to:

Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007 USA

Or, if you prefer, you can ship your order back to the address above by USPS with the same information if you wish. Shipping is typically less expensive with our shipping label, but the choice is yours.

Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if possible).

How do I return my DirectShip item(s)? Is the process different from other Sierra Trading Post returns?

Yes, it is a different process. Do not return DirectShip items to Sierra Trading Post. DirectShip items must be returned within 60 days to the vendor for your return to be processed and a refund or exchange to be issued. Please follow the instructions below.

1. Contact Sierra Trading Post Customer Service and tell them that you want to return a DirectShip item
2. Please give the representative the reason(s) for return
3. Request a Return Label be sent
4. Repack the item and attach the Return Label
5. The shipping company will pick up the item
6. Customer pays a return shipping fee equal to the original shipping cost on all returned DirectShip items, unless the product was sent in error, damaged during shipping or is defective (to be determined during the return process)
7. A credit (less any return shipping fees) will only be issued after the item has been inspected and the return process is completed by the vendor

Who do I contact with questions about DirectShip?

Please contact Sierra Trading Post Customer Service with any questions.

What is DirectShip?

DirectShip means that the item you order will be sent directly from our vendor to the address you specify. DirectShip items may have additional shipping charges added to our standard shipping rates.

How do I know an item is designated DirectShip?

An icon is located on the product page which reads: Ships Directly from Vendor. Additionally, the first bullet in the product copy states that the item is DirectShip. The second bullet refers to the 60-Day Return Policy that applies to all DirectShip items.

What is the 60-Day Return Policy?

DirectShip items are subject to a 60-Day Return Policy. You must return DirectShip items to the vendor within 60 days for a refund or exchange to be issued. Here is how returns are handled.

1. Contact Sierra Trading Post Customer Service and tell them that you want to return a DirectShip item
2. Please give the representative the reason(s) for return
3. Request a Return Label be sent
4. Repack the item and attach the Return Label
5. The shipping company will pick up the item
6. Return shipping cost is equal to original shipping on DirectShip items, unless shipped in error, damaged or defective (determined upon return)
7. A credit (less any return shipping fees) will only be issued after the item has been inspected and the return process is completed by the vendor

How do I track my DirectShip order?

Please contact Sierra Trading Post Customer Service to help track your DirectShip item(s).

My DirectShip item(s) seem to be missing from an order I received.

DirectShip items ship separately from all items on your order that are not designated DirectShip. Please contact Sierra Trading Post Customer Service to help track your DirectShip item(s).

Will my item be delivered inside my house? Do you have a White Glove service?

Quoted delivery price is for curbside delivery. Customer is responsible for arranging any other delivery options with the shipping company. Additional fees may apply for options other than curbside delivery.

On the product page it says the DirectShip item "Must ship UPS Ground within the 48 contiguous U.S.A. only" - what does that mean?

DirectShip items of a certain size and weight arrive by UPS Ground. Your item will be left at the address you specify. You do not need to be present to sign for delivery. Any extra shipping charges listed at the bottom of the product page are in addition to standard shipping rates.

On the product page it says the DirectShip item "Must ship via truck within the 48 contiguous U.S.A. only" – what does that mean?

DirectShip items that exceed a certain size and weight arrive by Freight Truck. Freight Truck shipments differ from other deliveries.

1. Your signature is required for delivery, so you must be present to accept or refuse delivery
2. The freight truck company will contact you to arrange a delivery time, so a contact phone number is required
3. The quoted delivery price is for curbside delivery Other delivery options must be arranged (by you) with the shipping company Additional fees may apply for options other than curbside delivery.

Any extra shipping charges listed at the bottom of the product page are in addition to standard shipping rates.

How do I order a DirectShip item?

Ordering a DirectShip item is no different from ordering any other item. Please refer to our website for more information on placing an order. Please contact Sierra Trading Post Customer Service if you need help with your order.

Do Free Shipping offers (catalog riddles, keycodes, DealFlyer, etc.) apply to DirectShip items?

No, all DirectShip items are excluded from Free Shipping offers.

Can I request an item be sent DirectShip?

No, only items designated as DirectShip arrive direct from our vendors.

Making a Return: Do not return DirectShip items to Sierra Trading Post.

DirectShip products must be returned within 60 days to the vendor for your return to be processed and a refund or exchange to be issued.

Who do I contact with DirectShip questions?

Please contact Sierra Trading Post Customer Service with any questions.

How do I return my DirectShip item(s)? Is the process different from other Sierra Trading Post returns?

Yes, it is a different process. Do not return DirectShip items to Sierra Trading Post. DirectShip items must be returned within 60 days to the vendor for your return to be processed and a refund or exchange to be issued. Please follow the instructions below.

1. Contact Sierra Trading Post Customer Service and tell them that you want to return a DirectShip item
2. Please give the representative the reason(s) for return
3. Request a Return Label be sent
4. Repack the item and attach the Return Label
5. The shipping company will pick up the item
6. Return shipping cost is equal to original shipping on DirectShip items, unless shipped in error, damaged or defective (determined upon return)
7. A credit (less any return shipping fees) will only be issued after the item has been inspected and the return process is completed by the vendor

Who pays for return shipping?

The customer is responsible for return shipping fees. During the return process all items are inspected. If it is determined that there are errors (wrong item, size, color, etc.), defects or damages incurred during shipping, the return shipping fee will be refunded.

Are DirectShip items eligible for ReturnExpress?

DirectShip items are not eligible for ReturnExpress.

Why so many sales?

Repeat visitors to SierraTradingPost.com are sure to notice a variety of different sales, events, offers and promotions featured throughout the website. A simple question that customers often ask is "Why so many sales?" The simple answer is: "To pass along savings and give the best deals we can to our customers." We continuously scan our inventory for products that we can afford to put on sale, and when we find them, we decide when and for how long we can afford to put them on sale in order to keep the deals fresh and ensure that customers are aware of our vast product offering. At Sierra Trading Post, we know you count on us to deliver premium products at discount prices, and our sales, events, discounts and promotions represent our best efforts to find you more ways to save.

What is a Deal Flyer?

A Deal Flyer is an email from Sierra Trading Post notifying you of a special deal or sale that is currently happening at the STP website. Deal Flyers alert you to extra discounts and sales Sierra Trading Post is offering.

What does "Almost Gone" indicate?

If an "almost gone" label appears next to the item, the sell out risk is very high. We recommend that you place your order immediately. Due to constant fluctuations in our inventory and the closeout nature of our products, items in low quantities are not guaranteed until they ship.

How do I unsubscribe from Deal Flyers?

To unsubscribe from our Deal Flyers, click on the "Unsubscribe" link below the disclaimer on the each Deal Flyer email.

What is a keycode?

A keycode is an alpha-numeric code (ABC12345) used to activate Deal Flyers or sales. It is usually found at the bottom of our Deal Flyer emails under the disclaimer.

How do I use a keycode?

Keycode can be activated by either clicking through the links on a Deal Flyer email or by typing, pasting or otherwise manually entering the code into the keycode box during the checkout process. If a keycode has already been activated on your order, the keycode box will state "promo entered".

Can I use multiple Deal Flyers on one order?

No. Only one (1) Deal Flyer email can be applied to an order; however you are able to combine a Deal Flyer sale with most homepage sales. Deal Flyers cannot be combined with the daily Barn Burner.

When does my Deal Flyer expire?

Deal Flyer expiration dates can be found in the disclaimer section of our Deal Flyer emails.

Can I apply my Deal Flyer to a past order?

No. Deal Flyers can only be used during the time frame specified in the email.

Which item(s) does my Deal Flyer apply to?

Each Deal Flyer will specify the category (s) that is currently being highlighted. Any exclusions pertaining to the sale will be listed in the disclaimer on each Deal Flyer email. Bikes, bike accessories, boats and sporting optics are generally excluded from all sales.

How do I know if my discount(s) has been applied?

During the checkout process, a list of the items in your electronic shopping cart will be displayed. If a discount is applied to an item you will see Discount Details in red text. By simply hovering or holding your mouse cursor over Discount Details, a popup box will appear. This box shows you an itemized display of the discounts applied to each item and the price breakdown.

Why do prices change in my cart?

Prices in your shopping cart can change if you click through a Deal Flyer, change or remove the keycode in the keycode box, or the items were left in the cart after the sale ended.

Why are items removed from my cart?

If you leave items in your cart for several days and find that an item(s) is removed from your cart, we may have sold out of the item. You can verify this by typing, pasting or otherwise entering the item number in the search box in the upper left corner of the website. If the item comes up as unavailable then we have sold out of the item.

The item I put in my cart doesn't have the discount, why?

Many of our sales are targeted to specific categories. If an item doesn't show a discount in your shopping cart then the item either isn't part of the sale or the correct keycode hasn't been updated in the keycode box.

Where Can I Find A Valid Sierra Trading Post Coupon?

Having trouble finding a valid, non-expired Sierra Trading Post coupon code? Get the latest official SierraTradingPost.com coupon code at the official Sierra Trading Post Coupons page.

My size in an item was unavailable. Will you order more?

Due to the nature of the closeout business, we often receive items in limited quantities. Therefore, popular sizes and colors can sell out quickly. Occasionally we are able to reorder a product, but closeout items are typically unable to be reordered.

We suggest signing up for the My Updates as the best way to monitor incoming products. You will receive email notifications of our newest stock items. You can also access the "New Items" section of our website at anytime. (A link to the "New Items" section is located on our homepage under the "Search Index.") New Items are all products that have arrived within the last 21 days.

An item that I ordered later became unavailable. Why?

If an "almost gone" label appears next to the item, the sell out risk is very high. We recommend that you place your order immediately. Due to constant fluctuations in our inventory and the closeout nature of our products, items in low quantities are not guaranteed until they ship.

Can I commercially resell items I buy from you?

Our Resale Policy is as follows:

• Products are intended for sale to consumers for personal, family, and household use only.
• Products are not intended for commercial resale by our customers.
• We reserve the right to limit quantities.
• No Dealers, please.

How do I place an order online?

Click here to find out how to place an order online.

How do I make a return if I ordered online?

Make a return the same way you would if you had ordered over the phone. Simply use the return shipping label and include your full name, customer number and address, and send it to:

Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007 USA

Or, you can ship your order back to the address above by USPS with the same information if you wish. Shipping is typically less expensive with our shipping label, but the choice is yours.

For what reasons are Bible quotes posted during my online checkout?

See our "We Believe" statements.

Do you ship internationally?

Currently our website supports the following 96 countries. If you are on this list, you can place an order with us online:

Antigua and Barbuda	Argentina	Austria	Australia	Bahamas	Bahrain	Bangladesh	Barbados
Belgium	Belize	Bermuda	Bhutan	Bolivia	Brazil	British Virgin Islands	Brunei
Canada	Chile	China	Colombia	Costa Rica	Cyprus	Denmark	Dominica
Dominican Republic	Ecuador	Egypt	El Salvador	Finland	France	Germany	Greece
Greenland	Grenada	Guam*	Guatemala	Guyana	Haiti	Honduras	Hong Kong
Hungary	Iceland	India	Ireland	Israel	Italy	Jamaica	Japan
Jordan	Kuwait	Liechtenstein	Luxembourg	Mexico	Monaco	Mongolia	Nepal
Netherlands	New Zealand	Nicaragua	Norway	Oman	Panama	Paraguay	Peru
Philippines	Pitcairn	Poland	Portugal	Puerto Rico*	Qatar	Saint Kitts and Nevis	Saint Lucia
Saint Vincent and The Grenadines	San Marino	Saudi Arabia	Seychelles	Singapore	South Korea	Spain	Sri Lanka
Suriname	Sweden	Switzerland	Taiwan	Thailand	Trinidad and Tobago	Turkey	United Arab Emirates
United Kingdom	U.S. Virgin Islands*	Uruguay	Vatican City**	Venezuela

*U.S. Territory - qualifies for domestic rates **select Italy in checkout

Don't see your country? Still want to place an order? Call 307.775.8000 and a customer service representative will assist you.

You are responsible for all extra delivery charges, duties, taxes, Customs fees, and any other charges or fees that may be incurred by importing products into your country. You should call your local customs office for more information on potential taxes, duties, charges, and fees.

Large orders, heavy, and oversized items may require additional shipping charges.

Restricted Items:

Items that cannot be shipped overseas include knives, rifle scopes, spotting scopes, and night vision binoculars (some combustibles may not be permitted. Check with your country's prohibited shipping items, as well as the United States' prohibited shipping items.)

Items on backorder also cannot be ordered.

How long will it take to ship my order internationally?

Shipment arrivals depend on each country. UPS typically delivers within 10 business days.

Packages being sent to Japan, are shipped via USPS, and are typically delivered within 15 business days.

How much does it cost to ship to my country?

Most packages are shipped via UPS Worldship. Exceptions include packages going to Japan, or some rural areas which are shipped via U.S. Postal Service.

Canada

based on order total	Rate
$0.00 - $30.00	$17.00
$30.01 - $60.00	$22.00
$60.01 - $100.00	$27.00
$100.01 - $200.00	$37.00
$200.01 - $300.00	$45.00
$300.01 and up	$57.00

All Other Supported Countries

based on order total	Rate
$0.00 - $30.00	$27.00
$30.01 - $60.00	$32.00
$60.01 - $100.00	$37.00
$100.01 - $200.00	$47.00
$200.01 - $300.00	$57.00
$300.01 and up	$72.00

Prices and payment is in U.S. Dollars. Exchange rates are automatically calculated on your credit card bill.

How do I make a return or exchange to Sierra Trading Post if I'm outside the U.S.?

Simply use the shipping method of your choice, and mail it back to us with a copy of your invoice.

Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if possible).

Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007 USA

Am I already registered online?

Just because you get our email/catalogs, doesn't mean you are necessarily registered with our online system. For security reasons, we keep a separate database to store web registrations. Registration requires that you go through the registration process on the web site which includes choosing a password. Registration is optional and is not required for check-out. (Registration is required to enter our contests.)

What is Black Friday?

The day after Thanksgiving is traditionally the first shopping day of Christmas Season and one of the biggest shopping days of the year. "Black Friday" is an industry term where stores theoretically go from "being in the red" to "being in the black". Black Friday sales and savings draw thousands of people out of their homes at the crack of dawn to fight long lines for the most coveted deals. Visit our Black Friday homepage for more information about our 2010 Black Friday event and a chance to win a Free Black Friday. Your Black Friday Shopping Starts Here.