We'd love to see you in person! Shipping is FREE when you select In-Store Pickup!

It's this easy:

  • Browse your store to find product that can be picked up in two hours. If you don’t find the product you want in your local store but see it elsewhere on SierraTradingPost.com, it can be shipped to your store for free pickup within 7 days.
  • Select the "In-Store Pickup" option at checkout, and choose the store nearest you.
  • We'll send you an email when your order is ready (2 hours - 7 days), and you can come pick it up!

Currently, you may pick your orders up at any of our Retail Stores:

Shipping is FREE when you Ship to Store! Free Shipping to Cheyenne, WY Free Shipping to Boise, ID Free Shipping to Reno, NV Free Shipping to Cody, WY

More Information:

  • • We will email you as soon as your order arrives at the Retail Store
  • • You have 14 days to pick up your order at the Retail Store, once it has arrived.
  • • If an order is not picked up within 14 days of arrival, we will issue a refund and return the order to stock
  • • Guarantee a quick pick up in-store! Print the provided barcode in the arrival email or have an associate scan it from your smartphone

FAQs:

How do I know that my order is available for pick up?

We will email you a notification when your order has arrived at your chosen Retail Store location. The email you provide at checkout is the one we will use.

Is every item eligible for pick up?

No, DirectShip items are not eligible because they are shipped directly from the manufacturer. Oversized and Ship-Alone items are eligible!

When do I go to the store?

At checkout, you will be given an expected date of arrival. Your order will arrive at the Retail Store of your choice within 1-7 days. Once the order arrives, we send you an arrival email. You have 14 days from the arrival email to claim your order at the Retail Store.

Can I change my mind and have the item shipped to a different address?

If the order has not shipped to the Retail Store, it may be possible to adjust the order. Contact customer service at 1-800-713-4534 as soon as you can. We cannot guarantee that the order may be changed. Please note: If you change your order to something other than in-store pickup, regular shipping costs will apply and you will be charged.

Can someone else pick up my order?

Yes, the person picking up your order MUST have these three items:

  1. Your last name
  2. Your order number
  3. The Arrival email

The arrival email will have a barcode that can either be scanned off of a physical copy of the email or if you forward the email on to someone with a smartphone, the store associate may scan it off of any mobile device.

International Customers only:

If you are having someone pick up your order, they will need four types of identification:

  1. Your last name
  2. Your order number
  3. The Arrival email
  4. A copy of the original credit card used for purchase

What are the store hours?

For Retail Store locations and store hours click here.

What do I need to bring with me to the store for pick up?

Guarantee a quick pick up in-store! Print the barcode on the arrival email and bring it with you to the store, or have an associate scan it from your smartphone.

Where do I pick up my order in-store when I receive the email that it has arrived?

Ask a store associate for assistance at the checkout counter. They will help you get your order right away.

How do I cancel or return my purchase?

If the order has not shipped to the Retail Store, it may still be possible to adjust the order. Contact customer service at 1-800-713-4534 as soon as you can. We cannot guarantee that the order may be changed. If the order has shipped, you must pick it up at the Retail Store. For returns, a store associate may help you with the return. Please read our Return Policy.

Copyright 2014, Sierra Trading Post, Inc. All rights reserved.