International Orders Looking for instructions on placing international orders? You've found the right place.
- Antigua and Barbuda
- British Virgin Islands
- Costa Rica
- Dominican Republic
- El Salvador
- Hong Kong
- New Zealand
- Puerto Rico*
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent and The Grenadines
- San Marino
- Saudi Arabia
- South Korea
- Sri Lanka
- Trinidad and Tobago
- United Arab Emirates
- United Kingdom
- U.S. Virgin Islands*
- Vatican City**
*U.S. Territory - qualifies for domestic rates
**Select Italy at checkout
Please allow 2-3 weeks for shipping
The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Sierra Trading Post order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information
If we do not ship to your country and you would like to know about ordering options, please call 1-307-775-8000 or download the International Order Form and fax it to 1-307-775-8088. Most packages are shipped via UPS Worldwide Express except for packages going to Japan which are shipped via the U.S. Postal Service. Some rural areas may be shipped via the U.S. Postal Service.
Items must be returned within 90 days in original condition to receive a refund or exchange. Original condition means the item is not washed, worn (aside from trying it on), damaged or altered and returned with all hangtags and original packaging where possible. Any item not meeting the timeframe or condition of this policy will be returned at the customer’s expense.
To Request an Exchange, Replacement or Return
Fill out the Return/Exchange request form or call our international line to place a new order by phone: 1-307-775-8000.
Use the shipping method of your choice – we recommend you use a service that offers tracking -- and send the item back to us with a copy of your invoice you received with the item you are returning. To expedite the process, always provide your customer number or order number.
If you have misplaced the invoice, please include a note with your full billing address, order number or customer number so that we can issue a reimbursement or exchange.
Sierra Trading Post
5025 Campstool Road
Cheyenne, WY 82007 USA
To be eligible for replacement or exchange, the item must meet our return policy timeframe and condition guidelines
Quantities can be very limited due to the nature of the overstock, 2nds and closeouts business. We recommend you order the item you want to exchange now instead of waiting for your return to be processed to best ensure you get the item you want. Waiting until your return processes is not recommended
All international exchange orders will be charged a shipping fee consistent with the order amount being exchanged. The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees, VAT and any other fees that may be required when returning or exchanging products. Sierra Trading Post order totals for exchanges do not include additional fees associated with international orders.
To be eligible for return, the item must meet our return policy timeframe and condition guidelines. Refunds satisfying our return policy guidelines will reconcile to the original method of payment.
We believe in offering huge everyday savings (even after shipping & handling fees), plus best-of-class service. All companies incur shipping costs and frequently inflate the prices on their merchandise in order to cover costs of free or discounted shipping prices. We prefer a more straightforward approach. Our prices reflect the great deals we've negotiated. The costs of shipping, handling, duties or fees are not incorporated into the advertised cost of our products.
In order to remain competitive with shipping rates in the industry, we must adjust them from time to time. As a result, our margins can remain low, and our commitment to huge everyday savings, great deals and discounts can remain the same.
How to get the most value out of shipping cost
The tables below provide price guidelines for shipping standard-sized items by country. To get the most value for the price of shipping your order, please reference the tables below before check out. The closer your order total is to the top value of a price range, the better value you will receive in shipping. For example, if the order total in your cart is $59, it is at the top of the 0-$60 price range for your country. If you keep this simple step in mind, you will save money and get the most value for the price of shipping your merchandise.
If you don't see your country listed below and you still want to place an order, call 1-307-775-8000 or email CustomerService@SierraTradingPost.com to ask about your ordering options or download the International Order Form and fax to 1-307-775-8088. Most packages are shipped via UPS Worldwide Express except for packages going to Japan which are (under most conditions) shipped via the U.S. Postal Service. Some rural areas may be shipped via the U.S. Postal Service.
Forwarding Services and Shipping Service Recommendations
More international shipping and forwarding services are available every day. Some offer great discounts on international shipping, while others have great customer service and bundling options. If you are using or plan to use an international forwarding service we urge you to do your research to make sure the forwarding company has good customer reviews and a positive rating with the US Better Business Bureau. We will track your shipments to forwarding companies, but please remember that from the forwarding company's warehouse to its final destination, Sierra Trading Post will not be responsible for the package and will not be tracking it.
Unfortunately, we cannot apply free shipping offers to international orders.
Sierra trading post cannot ship some of our oversized items internationally such as: canoes, kayaks, bikes and large pieces of furniture.
Other oversized items that can be shipped internationally may carry a charge for additional shipping because of the size or weight of the item. This information will be listed on the product page, notifying customers if an item must ship separately and requires additional shipping costs. Oversized orders will be charged shipping fees consistent with the true cost of shipping the order, regardless of order total.
Extra shipping charges for oversize items and oversized orders are based upon the true cost of shipping, regardless of the order total.
Prices and payment is in U.S. Dollars. Exchange rates are automatically calculated on your credit card bill.
The Ship-Alone designation applies to pre-packed items or items too large/oddly shaped to fit in a standard box.
Regardless of discounts or offers applied to your order, additional shipping costs or true shipping costs may apply to Ship-Alone items.
based on order total Rate $0.00 - $60.00 $46.00 $60.01 - $120.00 $49.00 $120.01 - $240.00 $61.00 $240.01 - $350.00 $78.00 $350.01 - $500.00 $97.00 $500.01 - $700.00 $120.00 $700.01 - $999.99 $160.00 $1,000+ 25% of order total
based on order total Rate $0.00 - $60.00 $34.00 $60.01 - $120.00 $35.00 $120.01 - $240.00 $37.00 $240.01 - $350.00 $41.00 $350.01 - $500.00 $52.00 $500.01 - $999.99 $68.00 $1,000+ 25% of order total
based on order total Rate $0.00 - $60.00 $38.00 $60.01 - $120.00 $45.00 $120.01 - $240.00 $52.00 $240.01 - $350.00 $65.00 $350.01 - $500.00 $80.00 $500.01 - $700.00 $100.00 $700.01 - $999.99 $125.00 $1,000+ 25% of order total
based on order total Rate $0.00 - $60.00 $44.00 $60.01 - $120.00 $47.00 $120.01 - $240.00 $52.00 $240.01 - $350.00 $66.00 $350.01 - $500.00 $86.00 $500.01 - $999.99 $130.00 $1,000+ 25% of order total
based on order total Rate $0.00 - $60.00 $48.00 $60.01 - $120.00 $50.00 $120.01 - $240.00 $59.00 $240.01 - $350.00 $72.00 $350.01 - $500.00 $92.00 $500.01 - $700.00 $115.00 $700.01 - $999.99 $165.00 $1,000+ 25% of order total
Regardless of brand, there are some items that we cannot ship internationally such as knives, air rifles, gun scopes and exotic leathers.
Why some brands are restricted internationally:
Occasionally a vendor requests that we not ship their brand internationally and we must honor their wishes, though we prefer not to limit the brands we sell. We continually review restrictions with our vendors to see if any changes can be made.
We clearly mark products that have international restrictions on each product page as "International Restrictions Apply" in the product features information. We also include alert messages at checkout like the one below to clearly identify when an item in your cart is restricted from shipping to your country.
If you put a restricted item in your cart, you will not be able to check out until that item is removed
The brands listed below have some international exclusion applied. If they are only restricted in a certain country, you may see the country in parenthesis next to the brand. For example, a brand that is restricted in Japan looks like this: Brand (Japan Restriction).
- 9 & Co.
- AK Anne Klein
- Backpacker’s Pantry
- Barbour of England
- Belvest of Italy
- Black Diamond Equipment
- Boutique 9
- Circa Joan & David
- Columbia Footwear
- Columbia Sportswear
- Craft Sportswear
- Eagle Creek
- ECCO of Denmark
- Enzo Angiolini
- Five Ten
- Goal Zero
- Gregory (China, South Korea, Japan Restriction)
- H0 Sports
- Haglofs of Sweden (Europe, China, South Korea, Japan, Hong Kong, Taiwan Restriction)
- Hoka One One
- J.A. Henckels
- Jack Wolfskin
- John Varvatos
- Karbon (Australia Restriction)
- Kelty (United Kingdom, Japan Restriction)
- KJUS (Australia Restriction)
- Lafayette 148 NY (France, French Territories Restriction)
- Leki of Germany
- Life is Good®
- Lorna Jane
- Mammut of Switzerland
- Marmot (Australia, New Zealand Restriction)
- Medi Comfort of Germany
- Medima of Germany
- Miraclesuit (Europe, Canada, Australia Restriction)
- Mootsies Tootsies
- Mountain Hardwear
- Nemo (Can only Ship to US and Canada)
- New Balance
- Nine West
- Patagonia Footwear
- R.E.D. Helmets
- Red Wing Heritage
- RedRam by Icebreaker
- Ride Snowboards
- Sam & Libby
- Sierra Designs (United Kingdom, Japan Restriction)
- Slumberjack (Japan Restriction)
- Smith Optics
- Special Blend
- The North Face
- Tommy Bahama
- UGG® Australia
- Ultimate Direction (United Kingdom, Japan Restriction)
- Under Armour
- Wind River (Canada Restriction)
- Wolverine 1000 Mile
- Wolverine No. 1883
- Zwilling J.A. Henckles