Looking for instructions on placing international orders? You've found the right place.
Supported Countries:
| Antigua and Barbuda | Argentina | Austria | Australia | Bahamas | Bahrain | Bangladesh | Barbados |
| Belgium | Belize | Bermuda | Bhutan | Bolivia | Brazil | British Virgin Islands | Brunei |
| Canada | Chile | China | Colombia | Costa Rica | Cyprus | Denmark | Dominica |
| Dominican Republic | Ecuador | Egypt | El Salvador | Finland | France | Germany | Greece |
| Greenland | Grenada | Guam* | Guatemala | Guyana | Haiti | Honduras | Hong Kong |
| Hungary | Iceland | India | Ireland | Israel | Italy | Jamaica | Japan |
| Jordan | Kuwait | Liechtenstein | Luxembourg | Mexico | Monaco | Mongolia | Nepal |
| Netherlands | New Zealand | Nicaragua | Norway | Oman | Panama | Paraguay | Peru |
| Philippines | Pitcairn | Poland | Portugal | Puerto Rico* | Qatar | Saint Kitts and Nevis | Saint Lucia |
| Saint Vincent and The Grenadines | San Marino | Saudi Arabia | Seychelles | Singapore | South Korea | Spain | Sri Lanka |
| Suriname | Sweden | Switzerland | Taiwan | Thailand | Trinidad and Tobago | Turkey | United Arab Emirates |
| United Kingdom | U.S. Virgin Islands* | Uruguay | Vatican City** | Venezuela |
*U.S. Territory - qualifies for domestic rates **select Italy in checkout
Please allow 2-3 weeks for shipping
The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Sierra Trading Post order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information.
Shipping Offers and Exclusions
Sierra Trading Post occasionally offers free shipping through keycodes, banners or DealFlyer offers. Unfortunately, these free shipping deals cannot be applied to international orders. Sierra trading post cannot ship some of our oversized items internationally such as: canoes, kayaks, bikes and large pieces of furniture.
Other oversized items that can be shipped internationally may carry a charge for additional shipping because of the size or weight of the item. These items have messaging on the product page, under the product features, to notify customers that the item must ship separate from the rest of their order and will require additional shipping costs. Oversized orders will be charged shipping fees consistent with the true cost of shipping the order, regardless of order total.
For customers in countries we do not ship to that would like to place an order with us, call 011-307-775-8000 to ask about your ordering options or download the International Order Form and fax to 011-307-775-8088. Most packages are shipped via UPS Worldwide Express except for packages going to Japan which are shipped via the U.S. Postal Service. Some rural areas may be shipped via the U.S. Postal Service.
Exchanging an item outside the U.S.:
To Request an Exchange, use one of these three options:
Quantities can be very limited due to the nature of the overstock, 2nds and closeouts business. We recommend you order the item you want to exchange now instead of waiting for your return to be processed to best ensure you get the item you want. Waiting until your return processes is not recommended
All international exchange orders will be charged a shipping fee consistent with the order amount being exchanged.
Returning an item outside the U.S.:
The return policy follows these two guidelines for reimbursement.
Use the shipping method of your choice -- we recommend you use a service that offers tracking -- and send the item back to us with a copy of your invoice you received with the item you are returning. To expedite the process, always provide your customer number or order number.
If you have misplaced the invoice, please include a note with your full billing address, order number or customer number so that we can issue a reimbursement or exchange.
How do I determine my clothing size? see our Sizing Charts
Currency Conversion
In May of 2011, Sierra Trading Post added a currency conversion tool for our international customers. This feature converts the prices of all of our items into 60 currencies. Our currency conversion feature is for the customers' reference only. Customers are still charged in USD. Final price does not include taxes, fees, duties or tariffs.
Total Landed Cost -- Coming soon!
We've had requests to provide our international customers with an estimated total of duties and fees at checkout. Keep checking our website for more information on this upcoming feature to make your shopping experience easier!
Language Translation via Google Translate
To improve our international shopping experience, Sierra Trading Post added language translation through Google Translate. We realize that Google Translate is not a substitute for the quality of a native translation. However, by implementing Google Translate, instead of using an expensive translation service, we keep our costs down so we can continue to offer our customers great deals every day. Google Translate allows us to translate into several languages at once and reach more of our growing international customer base.
Forwarding Services and Shipping Service Recommendations
More international shipping and forwarding services are available every day. Some offer great discounts on international shipping, while others have great customer service and bundling options. If you are using or plan to use an international forwarding service we urge you to do your research to make sure the forwarding company has good customer reviews and a positive rating with the US Better Business Bureau. We will track your shipments to forwarding companies, but please remember that from the forwarding company's warehouse to its final destination, Sierra Trading Post will not be responsible for the package and will not be tracking it.
If you don't see your country listed above and you still want to place an order, call 307-775-8000 to ask about your ordering options or download the International Order Form and fax to 307-775-8088. Most packages are shipped via UPS Worldwide Express except for packages going to Japan which are shipped via the U.S. Postal Service. Some rural areas may be shipped via the U.S. Postal Service.
Canada
| based on order total | Rate |
| $0.00 - $30.00 | $17.00 |
| $30.01 - $60.00 | $22.00 |
| $60.01 - $100.00 | $27.00 |
| $100.01 - $200.00 | $37.00 |
| $200.01 - $300.00 | $45.00 |
| $300.01 and up | $57.00 |
All Other Supported Countries
| based on order total | Rate |
| $0.00 - $30.00 | $27.00 |
| $30.01 - $60.00 | $32.00 |
| $60.01 - $100.00 | $37.00 |
| $100.01 - $200.00 | $47.00 |
| $200.01 - $300.00 | $57.00 |
| $300.01 and up | $72.00 |
Oversize orders
Extra shipping charges for oversize items and oversized orders are based upon the true cost of shipping, regardless of the order total.
Prices and payment is in U.S. Dollars. Exchange rates are automatically calculated on your credit card bill.
Why some brands are restricted internationally:
As much as we hate to limit what brands we can sell our customers, occasionally a vendor requests that we not ship their brand internationally. Every vendor has their reasons for restricting their products and we must honor their request as partners. We continually review restrictions with our vendors to see if any changes can be made.
We clearly mark products that are restricted internationally on each product page in the product features information. We also include messages at checkout just in case a restricted brand is added to your cart.
There are also some items that we cannot ship internationally regardless of brand such as knives, air rifles, gun scopes and exotic leathers. Brands that are currently restricted to US orders only include:
Cannot ship to Japan:
Sierra Trading Post International Websites
Check out our international sites for localized information on shipping rates, customer service hours, sizing charts and more.
