At Sierra Trading Post, we want you to be completely satisfied with your purchase. If you have any concerns about the item(s) you have received, please return the item(s) as soon as possible. We will make it right! Learn more about us!
Please return any items as soon as possible. It is important that all items be checked for fit, color, missing pieces or damage that occurred during shipment prior to use of the product.
For U.S. customer convenience, there is a prepaid UPS return shipping label included within your original order. Returns for refund will be subject to a $6.95 return shipping fee ($10.95 will be charged for AK, HI, all U.S. territories and possessions. This fee covers return shipping from you to us.)
1. Create Instant Store Credit for Exchange or Replacement Products
When you exchange or replace products through our online process, Instant Store Credit will be created and stored on your online account for 60 days. After 60 days has expired, any unused balance will reconcile to your original method of payment with the exception of product purchased using third party payment methods like PayPal, BillMeLater and V.me. See details on those payment options.
For an online exchange, you will receive $2.95 shipping on the items you are returning to us plus receive $2.95 shipping on your next order using the Instant Store Credit*. $2.95 shipping through Instant Store Credit is valid only for addresses within the contiguous 48 United States only. Excludes AK, HI, all U.S. territories, possessions and all international orders. Orders placed within the last 6 months are eligible for Instant Store Credit (Exchanges and Returns FAQs*).
Create Instant Store Credit Now
Returns will be refunded to the original method of payment with the exception of product purchased using third party payment methods like PayPal, BillMeLater and V.me. See details on those payment options.
Once you have completed the online process for exchange, replacement or return and printed a label, you must return the items to us within 10 days.
2. Traditional Exchanges, Replacements, & Returns
If you prefer a Traditional Exchange, Replacement, or Return simply fill out the form on the back of your invoice and use the prepaid UPS return shipping label included within your package (merchandise returns for refund may be subject to a return shipping fee of $6.95 for 48 contiguous U.S. and $10.95 for AK, HI, all U.S. territories and possessions). We will process your return or exchange after it arrives (please note: requests for item exchange using the traditional method will be subject to availability). For traditional exchange and replacement requests, a $2.95 shipping fee will apply to the new order.
If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs up front.
For more information on International Exchanges and Returns, please view our international policies page.
Please follow the packing and return instructions to ensure prompt service:
Returns made after 6 months of the purchase date will be issued a merchandise credit in accordance with our normal Return Policy. For PayPal and PayPal Credit (formerly Bill Me Later), returns made prior to 6 months from the date of purchase will be refunded to your PayPal or PayPal Credit account, or you will be issued a refund check.
For V.me by Visa, returns must be made prior to 60 days from the date of purchase to receive credit on the card stored on your V.me by Visa account. Returns made after 60 days and prior to 6 months will be issued a refund check.
Exchanges for orders placed using V.me by Visa, PayPal and PayPal Credit are different than our normal exchange policies. If you need to make an exchange, we can give you a merchandise credit for your return (following the returns guidelines mentioned above), then you may place a new order for the item you want. Since items tend to sell out quickly; we recommend immediately placing an order for replacement items.
DirectShip items must be returned within 30 days to the vendor for your return to be processed and a refund or exchange to be issued. Do not return DirectShip items to Sierra Trading Post. Please follow the instructions below:
Notice to California Residents - Your California Privacy Rights
If you are a California resident, you may ask us to refrain from sharing your personal information with third parties for their marketing purposes. Please tell us your preference by contacting Customer Service. If you have already received communications from us, it will expedite the opt-out process if you are prepared to provide us with the exact name and addresses under which you have been receiving communications from us. Please note that it may take us up to 30 days to fully process your opt-out request.
The sale of certain knives, including without limitation "dangerous knives," is restricted by some federal, state, and local laws. When you purchase or order a knife from Sierra Trading Post by any method, you represent and agree to the following conditions of purchase: You are of legal age to purchase the knife ordered, and that knife can be legally purchased and possessed by you under your applicable local, state, county, city, and federal laws. You understand and agree that Sierra Trading Post does not offer any guarantee of performance or expectation, and that the knife by its very nature may be dangerous and potentially lethal. You assume all risks associated with ownership and use of the knife, and will not hold Sierra Trading Post responsible or liable for any injury resulting from ownership, use, misuse, or defect. You will not use any knife purchased from Sierra Trading Post for an unlawful purpose.
Sierra Trading Post has decided not to sell air rifles on-line.
We remind all our customers of our Air Rifle Policy, which remains in effect.
The sale of air rifles is restricted by some federal, state and local laws. When you order or purchase an air rifle from Sierra Trading Post by any method, you represent by your actions as a condition of purchase that:
A handling and inspection charge of $40 will be charged for the shipment of all bicycles. All bikes are preassembled by a certified bike mechanic to ensure bicycle is complete and functioning properly. Components and wheels are adjusted, and the bike is test ridden before being disassembled and prepped for shipping. Bicycles should be reassembled by a qualified bicycle mechanic. Must ship UPS Ground within the 48 contiguous U.S. only. Not eligible for special shipping offers.
All of Sierra Trading Post boats are cosmetic 2nds and may come with minor blemishes, not unlike those that are the result of one or more outings. To ensure your satisfaction, please remove all packaging material immediately upon arrival, and inspect for damage prior to signing acceptance form from carrier. Note any damage on carrier's document, and contact Sierra Trading Post with any problems.
Due to the weight and size, a $100.00 shipping charge is automatically applied. Must ship via truck within the 48 contiguous U.S. only. Not eligible for special shipping offers.
Climbing and other related activities are inherently dangerous; anyone purchasing or using equipment for this purpose is personally responsible for getting proper instruction on its correct and safe use.
Due to varying international restrictions, Sierra Trading Post cannot ship food i.e. dehydrated, camping, pet foods or treats and packaged food outside of the U.S. Food is restricted to U.S. Shipments only.
Fuel contained within certain products restrict them from being sold online and shipped outside of the 48 contiguous U.S. Shipping restrictions prevent us from selling fuel and/or flammables online. Must ship UPS Ground within the 48 contiguous U.S. only.
We cannot ship products made of certain materials outside the U.S. Additionally, some states restrict the sale of exotic leathers. Our product webpages state any applicable restrictions on the shipping of that product. Our current restrictions are:
U.S. Shipments Only:
We cannot ship these exotic leathers outside the U.S.: American Alligator, Anteater (Pangolin), Antelope, Caiman, Crocodile, Deer, Elk, Frog, Hippo, Kangaroo, Lizard, Moose, Ostrich, Sea Turtle, Shark, Stingray, Toad
We cannot ship certain materials to California and outside the U.S. including: Elephant, Python, Cobra and Western Rattlesnake