Our 100% Satisfaction Guarantee
When you do business with Sierra Trading Post, you're getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us as soon as possible.
Learn more about our 100% Satisfaction Guarantee
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
If you use the Return Label included with your original order, a return shipping fee of $5.95 will be charged for all merchandise returned for a refund, replacement or for an exchange within the 48 contiguous U.S. A return shipping fee of $9.95 will be charged for AK, HI, all U.S. territories and possessions. This fee covers return shipping from you to us. Shipping of Exchange products from our warehouse to you is $2.95 for all addresses in the 48 contiguous U.S. (excludes AK, HI).
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
PayPal Returns & Exchanges
Returns & Exchanges for orders made through PayPal are different than our normal return policies.
DirectShip Items Only – 60 - Day Return Policy and Return Process
Do not return DirectShip items to Sierra Trading Post. DirectShip items must be returned within 60 days to the vendor for your return to be processed and a refund or exchange to be issued. Please follow the instructions below.
Sierra Trading Post offers you two options for returning merchandise to us for exchanges, replacements or refunds: Return Express (you must create/log into My Account) and Traditional Returns. Addresses within the contiguous 48 U.S. benefit from our low $5.95 return shipping fee ($9.95 AK, HI, all U.S. possessions and territories). This fee covers shipping from you to us. Replacement or Exchange products will be shipped from our warehouse to your address for $2.95 (contiguous 48 U.S. only. Excludes AK, HI and all U.S. possessions and territories). Outside the U.S.? View our international return and exchange information.
Return Express - Receive Instant Credit for Replacement Products
Use Return Express; it's the fastest way to process return, exchange and replacement orders. When you use your Return Express instant store credit within seven (7) days you also receive $2.95 Replacement Shipping ($2.95 Shipping is valid for addresses in the contiguous 48 United States only. Excludes AK, HI., all U.S. territories and possessions. Excludes all International Orders). Orders placed in the last 6 months are eligible for Return Express.
Traditional Return, Replacement or Exchange
If you prefer a Traditional Return, simply fill out the form on the back of your invoice. We will process your return after it arrives. Please follow the Return Shipping instructions to ensure prompt service.
To Request an Exchange, use one of these three options.
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
Your satisfaction is our #1 priority. If you need to make a return, replacement or exchange, please follow the directions to ensure a prompt return and quick replacement, exchange, or refund.
Shipping on your exchange order is $2.95 within the contiguous U.S.A. (excludes AK, HI, and all U.S. territories and possessions). All international exchange orders will be charged a shipping fee consistent with the order amount being exchanged.
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
International Returns & Exchanges
For more information on International Shipping and Returns, please click here.
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
Please do not use email to send us your credit card information. Email communication is not secure.
At Sierra Trading Post, the security of your personal information is our top priority. We insure confidentiality and security in three ways.
Personal Information
Personal information, including your credit card number, is encrypted and sent only over secure Internet lines. While using Secure Socket Layer (SSL) technology, your Microsoft Internet Explorer or Firefox browser will let you know when the line is secure. Internet Explorer and Firefox use a "lock" icon for their browsers. These "locks" will appear on the browser when using a secure line. On both browsers the "http:" pre-fix will read "https:" when accessing a secure server. If these indicators are present, you can be confident of a secure data transaction.
Credit Card information
We do not store complete credit card information on our web server. Once your order is placed, we send the order to our main order processing system using a "one-way" private network. If you choose to have us safely store your credit card number on our web server for future ordering convenience, we will only store partial information. If you choose not to store your credit card information with us, it will be deleted entirely from our web records.
PCI Compliance
We take your financial security seriously and are confident that we have made shopping on our website safe for all customers. We are compliant with the rigorous security requirements set by the PCI (Payment Card Industry) and have been certified PCI compliant by non-affiliated, third party licensing companies. We employ various firewalls and other security tactics to keep your information secure.
While there is some risk inherent in every Internet transaction, you can rest assured that we are working overtime to ensure that risk is minimal.
If you are still unsure about the security of your information or if you use a browser that does not support SSL technology, please call us toll free with your information at 1-800-713-4534 or fax us at 1-800-378-8946.
Sierra Trading Post Privacy Policy effective 03/26/12.
Your privacy is important to us here at Sierra Trading Post.
Personal Information
When you place an order or ask to be on our mailing list via any of our platforms, we will ask for your name, address, phone number and email address. We will also ask for your credit card information when you place an order. We maintain an in-house record of your purchases, including credit card information, for research and problem resolution. We do not store complete credit card information on our web server.
Automatically Collected Information
When you visit our site or download any of our mobile applications, some information, such as your domain name, browser type and referral information is collected automatically. This information is used solely for the purpose of monitoring the traffic our site is generating. This gives us valuable information on which pages are visited most frequently, and which outside links are being utilized most. We use this data to improve the site and your shopping experience. We do not monitor navigation patterns outside of our site, but we do gather information on referral sites that send visitors to us.
Email Addresses
We do not rent, share, or exchange our customers' email addresses. Email addresses voluntarily given to us or collected from email comments are never shared. We do use these addresses for our own electronic marketing purposes, but only with your consent. Instructions on how to unsubscribe are included in every promotional email.
Cell Phone Numbers
We do not rent, share or exchange our customers' cell phone numbers. Cell phone numbers voluntarily given to us are used for marketing purposes only, and only with your consent.
Change Preferences for Catalogs and Email Offers
To sign up, unsubscribe or change your preferences for email promotions:
When you register, request a catalog, or place an order for the first time, your mailing address will be automatically added to our paper-catalog mailing list. From time to time this mailing list is shared and traded with other responsible businesses. You may request that we add your name to our catalog mailing list but not share this information with others. You may also request that your name be removed from our mailing list.
For questions or changes regarding privacy or your mailing-list status, you can also call us toll free at 1-800-713-4534 or fax us at 1-800-378-8946.
Online options include emailing us at CustomerService@SierraTradingPost.com or visiting our customer service section of the website.
Registered customers can edit email and catalog mailing preferences by accessing their account here: My Account or Create a New Account
To sign up, unsubscribe, or change your preferences for email promotions
Social Media
Sierra Trading Post uses social media to build a relationship with our customers. We primarily use Facebook, Twitter, Google+ and YouTube.
Sometimes, we use the content you share with us for marketing purposes. We won't ever include your profile image without your specific consent.
Sierra Trading Post regularly runs contests using applications allowed by Facebook, Twitter and YouTube. When we run contests requiring your email address for entry, we may allow you to sign up for our promotional or newsletter email programs, but we don't rent, share or exchange customer email addresses. We will give you the option, always, to opt out of receiving future email messages from us. Your chances for winning a contest are no greater or no lesser if you opt in or out of the email program. We will send you an email message to notify you when you win the contest(s). When we run contests requiring personal information, we apply our personal information and cell phone policies. We do not rent, share or exchange that information.
Mobile Applications
We do not rent, share, access or exchange our customers' cell phone numbers, personally identifying data stored on your phone without permission. When you download any of our mobile applications, we do not access or transmit any information stored on your device without your explicit permission. If we detect that the application has crashed, you may be given the option to send information about the crash to our development team to help us improve our application. No personally identifying information or data will be transmitted from your device without your prior consent. We do use Google Analytics to track anonymous usage data. This helps us understand what products and categories are customer favorites.
Cookies
Cookies: We do use cookie technology. Cookies are pieces of information planted on your computer by our web server. These cookies are used for shopping cart identification, referral tracking, and to track your navigation patterns through our site. Shopping baskets are created and stored on our web server. The cookie identifies which shopping basket belongs to each individual customer. These cookies give us information on what site sent you to us and what pages you are viewing on the site. You will not be able to order if cookies are disabled.
3rd Party Privacy Policies
Some of our third party partners such as Google and PayPal may have their own privacy policy and use terms. Please read them carefully before using their services.
Email: CustomerService@SierraTradingPost.com
Fax: 1-800-378-8946
Live Chat Now Open 24/7
The sale of certain knives, including without limitation "dangerous knives," is restricted by some federal, state, and local laws. When you purchase or order a knife from Sierra Trading Post by any method, you represent and agree to the following conditions of purchase: You are of legal age to purchase the knife ordered, and that knife can be legally purchased and possessed by you under your applicable local, state, county, city, and federal laws. You understand and agree that Sierra Trading Post does not offer any guarantee of performance or expectation, and that the knife by its very nature may be dangerous and potentially lethal. You assume all risks associated with ownership and use of the knife, and will not hold Sierra Trading Post responsible or liable for any injury resulting from ownership, use, misuse, or defect. You will not use any knife purchased from Sierra Trading Post for an unlawful purpose.
The sale of air rifles is restricted by some federal, state and local laws. When you order or purchase an air rifle from Sierra Trading Post by any method, you represent by your actions as a condition of purchase that:
Bicycles Policy (48 contiguous U.S. only)
A handling and inspection charge of $40 will be charged for the shipment of all bicycles. All bikes are preassembled by a certified bike mechanic to ensure bicycle is complete and functioning properly. Components and wheels are adjusted, and the bike is test ridden before being disassembled and prepped for shipping. Bicycles should be reassembled by a qualified bicycle mechanic. Must ship UPS Ground within the 48 contiguous U.S. only. Not eligible for special shipping offers.
Boats, Kayaks and Canoes Policy (48 contiguous U.S. only)
All of Sierra Trading Post boats are cosmetic 2nds and may come with minor blemishes, not unlike those that are the result of one or more outings. To ensure your satisfaction, please remove all packaging material immediately upon arrival, and inspect for damage prior to signing acceptance form from carrier. Note any damage on carrier's document, and contact Sierra Trading Post with any problems.
Due to the weight and size, a $100.00 shipping charge is automatically applied. Must ship via truck within the 48 contiguous U.S. only. Not eligible for special shipping offers.
Climbing and other related activities are inherently dangerous; anyone purchasing or using equipment for this purpose is personally responsible for getting proper instruction on its correct and safe use.
Due to varying international restrictions, Sierra Trading Post cannot ship food i.e. dehydrated, camping, pet foods or treats and packaged food outside of the U.S. Food is restricted to U.S. Shipments only.
Fuel (for lanterns, lighters, stoves, etc.) Policy
Fuel contained within certain products restrict them from being sold online and shipped outside of the 48 contiguous U.S. Shipping restrictions prevent us from selling fuel and/or flammables online. Must ship UPS Ground within the 48 contiguous U.S. only.
Exotic Leather Restrictions Policy
We cannot ship products made of certain materials outside the U.S. Additionally, some states restrict the sale of exotic leathers. Our product webpages state any applicable restrictions on the shipping of that product. Our current restrictions are:
U.S. Shipments Only:
We cannot ship these exotic leathers outside the U.S.: American Alligator, Anteater (Pangolin), Antelope, Caiman, Crocodile, Deer, Elk, Frog, Hippo, Kangaroo, Lizard, Moose, Ostrich, Sea Turtle, Shark, Stingray, Toad
We cannot ship certain materials to California and outside the U.S. including: Elephant, Python, Cobra and Western Rattlesnake
