Our 100% Satisfaction Guarantee
When you do business with Sierra Trading Post, you're getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us as soon as possible.
- Products returned within six (6) months of the order date will be refunded by original payment method
- Products returned six (6) months or more after the order date will be refunded by gift card
- If we make a mistake in filling your order, we will gladly refund the shipping charges
Learn more about our 100% Satisfaction Guarantee
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
- Products returned within six (6) months of the order date will be refunded by original payment method
- Products returned six (6) months or more after the order date will be refunded by gift card
- If we make a mistake in filling your order, we will gladly refund the shipping charges
If you use the Return Label included with your original order, a return shipping fee of $5.95 will be charged for all merchandise returned for a refund, replacement or for an exchange within the 48 contiguous U.S. A return shipping fee of $9.95 will be charged for AK, HI, all U.S. territories and possessions. This fee covers return shipping from you to us. Shipping of Exchange products from our warehouse to you is $2.95 for all addresses in the 48 contiguous U.S. (excludes AK, HI).
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
PayPal Returns & Exchanges
- Returns for orders placed using PayPal or Bill Me Later adhere to our standard return policy and must be made within six (6) months in order to obtain the return credit back into your PayPal or Bill Me Later account. Returns made after six (6) months will be issued a store credit.
- Exchanges for orders placed using PayPal and Bill Me Later are different than our normal exchange policies. Exchanges cannot be accepted - if you need to make an exchange, we can give you a refund or store credit for your return and then we recommend that you place a new replacement order for the item you want. We apologize for any inconvenience.
DirectShip Items Only – 60 - Day Return Policy and Return Process
Do not return DirectShip items to Sierra Trading Post. DirectShip items must be returned within 60 days to the vendor for your return to be processed and a refund or exchange to be issued. Please follow the instructions below.
- Contact Sierra Trading Post Customer Service and tell them that you want to return a DirectShip item
- Please give the representative the reason(s) for return
- Request a Return Label be sent
- Repack the item and attach the Return Label
- The shipping company will pick up the item
- Customer pays a return shipping fee equal to the original shipping cost on all returned DirectShip items, unless the product was sent in error, damaged during shipping or is defective (to be determined during the return process)
- A credit (less any return shipping fees) will only be issued after the item has been inspected and the return process is completed by the vendor
Sierra Trading Post offers you two options for returning merchandise to us for exchanges, replacements or refunds: Return Express (you must create/log into My Account) and Traditional Returns. Addresses within the contiguous 48 U.S. benefit from our low $5.95 return shipping fee ($9.95 AK, HI, all U.S. possessions and territories). This fee covers shipping from you to us. Replacement or Exchange products will be shipped from our warehouse to your address for $2.95 (contiguous 48 U.S. only. Excludes AK, HI and all U.S. possessions and territories). Outside the U.S.? View our international return and exchange information.
Return Express - Receive Instant Credit for Replacement Products
Use Return Express; it's the fastest way to process return, exchange and replacement orders. When you use your Return Express instant store credit within seven (7) days you also receive $2.95 Replacement Shipping ($2.95 Shipping is valid for addresses in the contiguous 48 United States only. Excludes AK, HI., all U.S. territories and possessions. Excludes all International Orders). Orders placed in the last 6 months are eligible for Return Express.
Traditional Return, Replacement or Exchange
If you prefer a Traditional Return, simply fill out the form on the back of your invoice. We will process your return after it arrives. Please follow the Return Shipping instructions to ensure prompt service.
To Request an Exchange, use one of these three options.
- Fill out the Exchange form on the back of your invoice
- Email CustomerService@sierratradingpost.com
- Request an exchange by phone by calling toll-free 1.800.713.4534 (Mon.-Fri. 5am-10pm. Sat. 7am-4pm MT)
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
Your satisfaction is our #1 priority. If you need to make a return, replacement or exchange, please follow the directions to ensure a prompt return and quick replacement, exchange, or refund.
- Please clean any garments and repack items in sturdy packaging.
- Please include a copy of your invoice.
- If you do not have your invoice, please enclose your Customer Number, Full Name and Billing Address with your return package. Enclosing this information helps us expedite your return.
- Use the UPS label provided in your package to ship your return. For Returns Express users, you may print one during the Return Express process.
- If you use the Return Label included with your original order, a return shipping fee of $5.95 will be charged for all returns within the 48 contiguous U.S. A return shipping fee of $9.95 will be charged for AK, HI, all U.S. territories and possesions. This fee covers return shipping from you to us.
- Shipping from us to you on any exchange or replacement order is $2.95.
- Drop the package off at any UPS drop-off location. Visit http://www.ups.com and select the Locations Tab to find a drop-off location near you.
- If you need to use an alternate carrier for the return, use the return address label to the right and make sure that your package is prepaid and insured. COD packages will not be accepted.
Shipping on your exchange order is $2.95 within the contiguous U.S.A. (excludes AK, HI, and all U.S. territories and possessions). All international exchange orders will be charged a shipping fee consistent with the order amount being exchanged.
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
International Returns & Exchanges
For more information on International Shipping and Returns, please click here.
Send all Returns to:
Sierra Trading Post
Attn: Returns
5025 Campstool Rd
Cheyenne, WY 82007-1898
Our Terms of Use are available on this page.
Our Privacy Policy is available on this page.
Notice to California Residents - Your California Privacy Rights
If you are a California resident, California law provides that you be given the opportunity to opt out of our sharing your personal information with third parties that would use such personal information for their own direct marketing. Absent such an opt-out, we may share your information as described in the "Privacy Policy" above. Accordingly, per California law, we provide a way for you to opt out if you do not want us to share your information in this manner.
If you are a California resident, you may ask us to refrain from sharing your personal information with third parties for their marketing purposes. Please tell us your preference by contacting Customer Service. If you have already received communications from us, it will expedite the opt-out process if you are prepared to provide us with the exact name and addresses under which you have been receiving communications from us. Please note that it may take us up to 30 days to fully process your opt-out request.
The sale of certain knives, including without limitation "dangerous knives," is restricted by some federal, state, and local laws. When you purchase or order a knife from Sierra Trading Post by any method, you represent and agree to the following conditions of purchase: You are of legal age to purchase the knife ordered, and that knife can be legally purchased and possessed by you under your applicable local, state, county, city, and federal laws. You understand and agree that Sierra Trading Post does not offer any guarantee of performance or expectation, and that the knife by its very nature may be dangerous and potentially lethal. You assume all risks associated with ownership and use of the knife, and will not hold Sierra Trading Post responsible or liable for any injury resulting from ownership, use, misuse, or defect. You will not use any knife purchased from Sierra Trading Post for an unlawful purpose.
Sierra Trading Post has decided not to sell air rifles on-line.
We remind all our customers of our Air Rifle Policy, which remains in effect.
The sale of air rifles is restricted by some federal, state and local laws. When you order or purchase an air rifle from Sierra Trading Post by any method, you represent by your actions as a condition of purchase that:
- 1. You are of legal age to purchase the air rifle ordered, and that the rifle can be legally purchased and possessed by you under your applicable Local, State, County, City and Federal laws. The following states have some type of age restriction regarding the sale to minors; DE MA PA IL CA FL NH NY NJ RI ID CO OK IA HI AK NC MS.
- 2. You understand and agree that air rifles by its very nature may be dangerous and potentially lethal. You assume all risks associated with ownership and use of the rifle, and will not hold STP responsible or liable for any injury resulting from ownership, use, misuse, or defect.
- 3. You will not use any air rifle purchased from STP for an unlawful purpose.
Bicycles Policy (48 contiguous U.S. only)
A handling and inspection charge of $40 will be charged for the shipment of all bicycles. All bikes are preassembled by a certified bike mechanic to ensure bicycle is complete and functioning properly. Components and wheels are adjusted, and the bike is test ridden before being disassembled and prepped for shipping. Bicycles should be reassembled by a qualified bicycle mechanic. Must ship UPS Ground within the 48 contiguous U.S. only. Not eligible for special shipping offers.
Boats, Kayaks and Canoes Policy (48 contiguous U.S. only)
All of Sierra Trading Post boats are cosmetic 2nds and may come with minor blemishes, not unlike those that are the result of one or more outings. To ensure your satisfaction, please remove all packaging material immediately upon arrival, and inspect for damage prior to signing acceptance form from carrier. Note any damage on carrier's document, and contact Sierra Trading Post with any problems.
Due to the weight and size, a $100.00 shipping charge is automatically applied. Must ship via truck within the 48 contiguous U.S. only. Not eligible for special shipping offers.
Climbing and other related activities are inherently dangerous; anyone purchasing or using equipment for this purpose is personally responsible for getting proper instruction on its correct and safe use.
Due to varying international restrictions, Sierra Trading Post cannot ship food i.e. dehydrated, camping, pet foods or treats and packaged food outside of the U.S. Food is restricted to U.S. Shipments only.
Fuel (for lanterns, lighters, stoves, etc.) Policy
Fuel contained within certain products restrict them from being sold online and shipped outside of the 48 contiguous U.S. Shipping restrictions prevent us from selling fuel and/or flammables online. Must ship UPS Ground within the 48 contiguous U.S. only.
Exotic Leather Restrictions Policy
We cannot ship products made of certain materials outside the U.S. Additionally, some states restrict the sale of exotic leathers. Our product webpages state any applicable restrictions on the shipping of that product. Our current restrictions are:
U.S. Shipments Only:
We cannot ship these exotic leathers outside the U.S.: American Alligator, Anteater (Pangolin), Antelope, Caiman, Crocodile, Deer, Elk, Frog, Hippo, Kangaroo, Lizard, Moose, Ostrich, Sea Turtle, Shark, Stingray, Toad
We cannot ship certain materials to California and outside the U.S. including: Elephant, Python, Cobra and Western Rattlesnake
