Customers have saved a total of $30,386.00 today! That's an average savings of 61%!

Facts about Sierra Trading Post

History & Brand

  • Founded in 1986 in Reno, Nev.
  • Headquartered in Cheyenne, Wyo. since 1992
  • Tagline: Great Deals. Great Brands.
  • Value proposition: Save 35-70% Every Day
  • Sells Closeouts, Overstocks and 2nds
  • Sells outdoor gear, sporting goods, footwear, apparel home décor, and active, casual and dress clothing
  • Supports active lifestyles with product for camping, hiking, cycling, fishing, water sports, climbing, hunting, running, fitness and more
  • Partners with more than 2,000 brands; nearly 1,000 of those are respected outdoor brands
  • Corporate facilities total 500,000 sq.ft. with 40 acres set aside for future expansion
keith

Keith Richardson (Founder) revisits his first office Reno, Nev.

Multichannel

  • Top 100 Internet Retailer for the 4th year in a row
  • Mails 22.5 million catalogs per year with multiple titles
  • Four retail outlet locations: Boise, Idaho; Reno, Nev.; Cheyenne and Cody, Wyo.
  • Customer call centers in Cheyenne and Cody, Wyo.
  • Recently launched the fourth generation of SierraTradingPost.com, with customizable search, enhanced image zoom, straightforward drop-down menus and quick view
  • Robust email program, including MyUpdates product alerts and DealFlyer special offers
  • 24/7 social marketing presence on Facebook, Twitter and Google+ with additional original content on Sierra SocialHub and YouTube

Savings

  • Saves customers more than 59% on average off retail prices
  • Saved customers a record $361 million off retail prices in 2011
  • Saved customers more than $3.5 billion off retail prices since 1986
  • Publishes daily customer savings at the top of the homepage

Customer Service

  • Highest level of customer satisfaction – more than 700,000 Bizrate.com reviews with rating score of “outstanding”
  • Net promoter score is 68% for customer satisfaction. The industry average for online retailers is 47%, and the industry leader scored a 70%.
  • Ranked #1 by StellaServices for shortest customer on-hold time (6 seconds)
  • Processes and credits customer returns within 24 hours
  • Handles all customer service requests via U.S.-based call centers
  • About 150 customer service representatives handle 95,000 emails, phone calls and chats monthly
  • Expedient email (answered in about an hour) and Live Chat (answered immediately)
  • Serves customers in 113 countries across the globe

Order Fulfillment

  • Fulfills 6,000+ orders daily
  • Fulfills 99.92% of all orders correctly
  • Ships 94% of all orders within one business day of the purchase, with 100% of all air orders shipping the same day
  • Shipped more than 2.25 million orders (8.7 million pieces of merchandise) in 2011
  • Committed to recycling and reusing

fulfillment tour video

Human Resources

  • Employs 660+ employees
  • Hires an additional 150-180 employees during peak season
  • 42% of employees with five years of service or more; 5% with more than 15 years

About Sierra Trading Post

Headquartered in Cheyenne, Wyo., Sierra Trading Post is a Top 100 Internet retailer known across the globe for offering “Great Deals. Great Brands.” Sierra Trading Post purchases overstocks, closeouts and 2nds from more than 2,000 brand names, and offers customers 35-70% savings every day. Founded in 1986, the company has saved customers more than $3.5 billion off retail prices on outdoor gear, shoes, clothing, accessories and home furnishings. Sierra Trading Post has four outlet stores in Boise, Idaho; Reno, Nev.; Cheyenne and Cody, Wyo. as well as a Technology Campus in Fort Collins, Colo.

Copyright 2012, Sierra Trading Post, Inc. All rights reserved.