Highest level of customer satisfaction – more than 700,000 Bizrate.com reviews with rating score of “outstanding” and an average net loyalty score of 77% in 2012.
Net Promoter Score of 68% for customer satisfaction in 2012. The industry average for online retailers is 47%, and the industry leader scored 70%. NPS is based on a combination of all major in-house survey methods of new and existing customers who responded to more than 84,000 surveys.
Ranked #1 by StellaServices for shortest customer on-hold time at just six seconds, at which time customers speak to a live agent.
Vast majority of customers’ returns are processed and credited within 24 hours.
Handles all customer service requests via two Wyoming-based call centers, where 150 customer service agents handle more than 100,000 emails, phone calls, chats and social media contacts monthly.
With expedient email service, customers see a response in less than an hour and experience immediate response via Live Chat. With the exception of some holidays, both email and chat are open 24 hours a day and seven days a week.
Serves customers in 113 countries across the globe
Fulfills 6,000+ orders daily
Fulfills 96.8% of all orders correctly
Ships 94% of all orders within one business day of the purchase, with 100% of all air orders shipping the same day
Shipped more than 2.4 million orders (9.3 million pieces of merchandise) in 2012
Hires an additional 150-180 employees during peak season
42% of employees with five years of service or more; 5% with more than 15 years of experience at Sierra Trading Post.
About Sierra Trading Post
Headquartered in Cheyenne, Wyo., Sierra Trading Post is a Top 100 Internet retailer known across the globe for offering “Great Deals. Great Brands.” Sierra Trading Post purchases overstocks, closeouts and 2nds from more than 3,000 brand names, and has offered customers up to 70% savings every day since 1986 on outdoor gear, shoes, clothing, accessories and home furnishings. Sierra Trading Post has four outlet stores in Boise, Idaho; Reno, Nev.; Cheyenne and Cody, Wyo. as well as a Technology Campus in Fort Collins, Colo.