Reviewed by Steve from Rhode Island on Monday, March 04, 2013
When my FIRST coat arrived I was very excited. I noted the fine wool, horn toggle closures and "Original Motgomery Duffle" label - complete with the Brittish Crown. However, when I tried it on, the sleeves were about 2" too short and the weight did not feel right for the wool - as advertised. This coat is not for extremely cold weather, as the wool is very lightweight. Because I am a tall man (6'-2"), not only does the length have to be longer than most, the sleeves also have to be longer. After checking the cloth label, I did see that it was the correct numerical size that I ordered (42), but the "TALL" or "LONG" designation was nowhere to be found. I called STP and the first CSR assured me that it was a "TALL" simply based upon the length - which is good. I kept trying to explain to this young woman that tall men also need longer sleeves, to which she turned a "deaf ear." The next day, I spoke with a male CSR who completely understood my plight. He wrote up a ticket for a "Product Specialist" to inspect the inventory in the Cheyenne Distribution Faciltiy. Two days later, the male CSR stated that there were coats in inventory with a cloth tag marked "TALL," and he would send one to me. My new coat is the same: Sleeves are 2" too short and the "TALL" or "Long" designation is nowhere to be found inside the garment. STP has covered these coats with plastic sleeves (similar to dry cleaning bags) and designated them as "TALL," with THEIR labels and barcoding without any regard to the fact that they simply do not measure up and lack the cloth label from the manufacturer stating that they are a "TALL" or "LONG" garment. Now I have another coat that is 2" too short in the sleeves. "What to do now???