Reviewed by trzinkeys from Florida on Friday, August 19, 2016
Pretty disappointed in Sierra Trading Post on these hats. After ordering a hat for myself which I did like (despite some discolored straw), I decided to order two more as gifts. They arrived today and I was dismayed to find the hats just thrown into a light cardboard box with three plastic pillows that proved to be absolutely useless...a crushed area in the box foretold what I would find inside. One of the hats was completely misshaped, creased in several areas and was actually a "Stallion by Stetson"...Stetson's economy line of hats. Even at full retail, this hat doesn't approach the $109.00 STP claims as the comparison price. Similar "Stallion by Stetson" hats can be found at other retailers in the $30-$40 range. So, two issues here, damaged goods and misleading merchandising. I've discussed this with STP's customer service and requested the hat be replaced with an actual Stetson hat. I'll update this review once everything is resolved.
Reviewed by Steve-A from San Jose, CA on Monday, August 15, 2016
Nice hat at a very good price. The only problem I had was that my head is slightly more oval than the Stetson standard, plus my true hat size is generally 7-3/8, which STP did not stock. I first ordered a size 7-1/2 which was too large and had to return it for a 7-1/4. Stetson straw hats being quite rigid required steaming, wetting and wearing until dry to get the 7-1/4 straw hat to conform to my head. STP's return policy worked very well, only costing me an extra $3 shipping, with the replacement hat arriving even before the returned hat got back to STP.
Reviewed by Johnny Western from San Diego, California on Tuesday, August 2, 2016
Excellent fit and style. I slightly stretched the head space just with my bare finger-hands, and made it just right for my head size. Only thing I'd change is to make the leather-band and vent holes tan rather than dark brown.
At Sierra we have a 100% satisfaction guarantee so if you are not happy with your purchase for any reason, please return it to us as soon as possible. Products purchased within 6 months of the order date will receive a refund by the original payment method. For returns on purchases over 6 months old, a gift card will be issued. If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.
Answered on 10/18/2012 12:00:00 AM by Prod Spec Kevin from Sierra Trading Post