Reviewed by Sandy from IA on Sunday, December 01, 2013
My email to STP "Bent stakes..are 27 inches long, bent into a 24 inch box. Faces are fine. Possible to send new stakes and I will return bent stakes? With my work hours and UPS hours it is difficult to get one box, let alone 12 different boxes to them. Yes each one had own box. "
The reply from STP customer service "I am terribly sorry, that the message I was given to give to you was that we would straighten them out, and I sent all of your concerns forward to the shipping department along with a note about them being 27 inch and being bent into 23 box. Hopefully the $10 gift card will cover the cost of getting those repairs done, and I am going to talk with ----- again about those and see why we did not offer to send out new ones, and two why we are putting those in a box like that. Hopefully you will hear from mea soon. Regards, ----"
These are metal stakes, and will show the crease of where they have been re-bent. I did not pay for bent stakes! Very, very disappointed in STP
Reviewed by SusanB from California on Wednesday, November 13, 2013
Might be cute enough but I purchased 2 and one had a piece broken off and the other was fine but the hook was missing from the stake. It was sticking out of the box so must have been broken off in transit. I kept them and will try to make it work since it would cost me more to return them than they cost initially.