Question

i'm thinking of buying boots and would like to know your policy on returns. do you have a free shipping on returns due to sizing. I am concerned about this since boots and shoes vary in size depending on the company.|Jorge

Asked on 12/2/2012 12:00:00 AM by Jorge from Storrs, CT
  • Answer At Sierra we have a 100% satisfaction guarantee so if you are not happy with your purchase for any reason, please return it to us as soon as possible. Products purchased within 6 months of the order date will receive a refund by the original payment method. For returns on purchases over 6 months old, a gift card will be issued.||If you use the Return Label included with your original order, a return shipping fee of $5.95 will be charged for all merchandise returned for a refund, replacement or for an exchange within the 48 contiguous U.S. A return shipping fee of $9.95 will be charged for AK, HI, all U.S. territories and possessions. This fee covers return shipping from you to us. Shipping of Exchange products from our warehouse to you is $2.95 for all addresses in the 48 contiguous U.S. (excludes AK, HI).
    Answered on 12/7/2012 12:00:00 AM by Prod Specialist Lee from Sierra Trading Post
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