Ordered in my size, billed to my credit card and never shipped

Reviewed by harry from weston, ct on Friday, March 1, 2013
I was very disappointed to find, while checking my order history (extensive going back to the very early days of STP) that I was told these boots, in my size, would be coming in March. They were ordered, hit my credit card, and never shipped. Today, it was basically "oh we made a mistake". That was a very expensive mistake to make against the consumer, aside from matter of law that a company doesn't bill until shipped. Surprisingly, noting was even offered to see if anywhere in the warehouse there was a similar product in my size or perhaps some other show of added effort. My history should have come up showing the extensive purchase history I have with STP. Is this going to be the new way of business under TJX?
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