“Poor customer service”

“Need to order size up. These run very small. Be sure to get the right size or you will be charged an exchange fee and added shipping. Something new at Sierra Trading, apparently they need to mark up. Personally, mark up merchandise a little and let the customer decide if they want to pay, but nickel and dime customer service will not get my business. Basically, in the end with fees, and adding on this and that, the price is no real bargain. Could have just ordered it somewhere else for a little more without the head ache. Very dissatisfied with what is happening to customer service at Sierra lately!”