Asked by KATHY from SEATTLE, WA on 8/3/2010 12:00:00 AM
  • This item has Alps' warranty along with our 100% satisfaction guarantee so if you are not happy with your purchase for any reason, please return it to us as soon as possible. Products purchased within 6 months of the order date will receive a refund by the original payment method. For returns on purchases over 6 months old, a gift card will be issued. If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.
    Answered on 8/4/2010 12:00:00 AM by Customer Care from Sierra Trading Post
  • ALPS customer service is second to none. I had an issue with an ALPS product and they went beyond to address as soon as possible. Don't hesitate to by an ALPS product.
    Answered on 10/27/2012 12:00:00 AM by milestogobeforeisleep from Silver Spring, MD