Boots leak at the toes

Verified Buyer Reviewed by David from California on Tuesday, December 27, 2016
I really liked the fit, weight, comfort and style of these boots until I stepped into a puddle of ice water. The boots leaked near the toe area. Returning, via the company's website, is challenging as there is nothing closely related to "leaks", in the drop down box of reasons. Without a "reason" for being "defective", creating a return shipping label is impossible. The online representative suggested using any "reason" and including a note inside the return box explaining the "real reason" for return. I'll call customer service in the morning to clarify the process as well as inquire as to why Sierra Trading Post charges return shipping fees on defective items. I intend to give these boots another chance and I will update my review when appropriate.
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