Inaccurate sizing and bad exchange policy

Verified Buyer Reviewed by Phizz from British Columbia on Saturday, November 5, 2016
I was very disappointed with my latest order. It is several years since I have had an order from you that did not fit. On that occasion, it was no big deal, because your exchange policy covered the shipping costs back to Canada for the replacement size.
The website states that these boots - Australian size 6 - are equivalent to 8 1/2 North American size. I have always fit your size 8 1/2 perfectly. These boots are much too big - I would guess at least 9 1/2, and there was no warning on the site that they fit larger than sizing. Because you now charge full shipping to send me the correct size, shipping will cost more than the boots themselves by the time I ship the too large ones back. Unfortunately, it is evident that you no longer value international customers, so I will not be ordering from you again.
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