Breakage in Shipment

Verified Buyer Reviewed by YankeeInSC from Charlotte on Thursday, April 30, 2015
One of the six bowls was shattered in shipping because of the lack of packing; they were just thrown in the box with other glass ware. Tempered glass doesn't mean they aren't going to break under harsh conditions. I was not happy that STP only gives a credit at their store for the one bowl. I had to pay for all six, with one broken. I have multiple credits and discounts at STP and unless you are constantly ordering from them, it is worthless. I am out the money for the bowl, short one bowl, and I still have to find it elsewhere ie: replacements.com and spend the money w/shipping to actually get the bowl in one piece. I was told by customer service STP packers have a quota to meet and this is very sad commentary on STP, along with not compensating their customers fairly. I will now be leery of ordering glassware through STP with their lack of packing skills, lack of care about damage and being fair with customers. These bowls are small and one scoop of ice cream is ample for the bowl or a side of coleslaw perhaps.They are attractive and unique to each other, no two alike.
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