Verified Buyer Reviewed by Brooke from Colorado on Monday, August 15, 2016
I have a hard time rating these - the capris themselves are great! Comfy and compressing, don't ride up/down, and the pattern of course, is cute and catchy. When my order arrived, I tried them on and felt a weird bunching on my left (outer) thigh. So I took them off and found that the inside was fraying of sorts, about 6" worth. So I called customer service, and they were great! Caitlin was extremely helpful and polite and sent me a new pair, stating they would be checked to avoid running into this issue again. The new pair arrived quickly and guess WHAT...the NEW pair were not opened/checked and had the exact same problem. I called customer service again and explained the situation. This time, I spoke to Alex, who wasn't as polite and seemed annoyed to be speaking with me. He said there was nothing he could do, that the items were being pulled because it was a recall of sorts (items are still not pulled...) and that I could return them or keep them, it was up to me. But for my troubles, he did provide me with a $20 gift card...

So overall, I am disappointed that these are poorly made and disappointed that my item wasn't checked before sending out as I was told it would be. The fraying doesn't make the capris less comfortable or anything, but being active in them and washing them makes me nervous they might fall apart...I decided to keep them because I do love them and they weren't terribly expensive if they do in fact fall apart... BUT BE WARNED if you are thinking of purchasing these, that they might be frayed on the inside and I can't attest to what affect this might have on the pants. I was told that they were being pulled, but they are still able to be purchased.
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