Great Jacket, Bad Experience

Verified Buyer Reviewed by Kdmama from UT on Thursday, January 7, 2016
I was so excited to see this Carhartt Jacket for a great price that I could order for my husband for Christmas. I ordered a Large Tall in the green. It was shipped very fast, which I give points for. But...upon opening the box I found that it wasn't what I ordered. It wasn't even close. I was sent a black jacket without a hood, wrong size and all. What? This was two weeks before Christmas which didn't make me too happy. I chatted with a rep online and told them what happened. They said that the jacket I ordered was out of stock. So, they just decided to send me a random jacket and think I would be satisfied? (Oh, and the jacket they did send was a lot cheaper in price than the one I ordered.) They did, however, handle the situation with great customer service and refunded me immediately so that I could order the right one and ship the wrong one back. I ordered the next size up, an XLT which I'm glad I went with the next size up, it fits my husband great.
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