Shoes are great...Return Policy not so great!

Verified Buyer Reviewed by Ashley from North Carolina on Monday, December 8, 2014
I received these shoes in promptly. I loved the shoes but they were too big. I wear size 8.5 usually but these shoes run big. I have never bought this name brand shoe before. After reading other reviews, it was confusing on the sizing because some reviewers said the shoes run big while others said the shoes run small. I had to return the shoes and wanted to exchange them for a size 8. I called customer service because I thought I shouldn't be charged to return and get an exchange. The customer service representative was pleasant but said it was not customary to waive the return shipping fee for improper sizing. But she said the company would make an exception this time. I checked my credit card statement I was still charged $6.95 twice for shipping. Not happy about that. I won't be ordering anymore shoes from this company from now on.
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