No fault of Delta

Verified Buyer Reviewed by JLB from Washington on Friday, October 7, 2016
but by fault of Sierra Trading Post. Received the item and it was not working properly. The rod that needs to adjust up and down would not thread properly. Contacted STP to ask for an exchange, they refused to send a new item and required we pay our own return shipping. Furthermore they said that they had to confirm it was damaged before they would issue a shipping refund...WHAT? So, in contacting Delta directly they without question sent us the replacement part free of charge without hesitation. Spend the extra money and buy direct from Delta. Poor customer service and I doubt I will buy from STP again. Regarding the item, it works great and can hold up to 4 road/tri size bikes.
Previous Review “Exceelnt Product, when all the pieces are obtained.”