Avoid purchasing from this Derailed! Quality and customer service not up to par...

Reviewed by BikeGirl from Midwest on Tuesday, October 1, 2013
I recently posted a review. The pair I received were not as advertised regarding the inseam length and I was told that if I requested an exchange, they would probably have the same problem. The return process through Derailed has been ridiculous and unprofessional. For one, as the first customer service rep walked me through the online return, he did not indicate that the money would go into a future purchases fund with Derailed, not directly back to my credit card. He also did not refund the return shipping, as he said he would given that the pants I ordered came NOT as advertised. I've had to speak to three customer service reps in total. You might save a little money shopping with Derailed, but woe be unto you if you have a problem.
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