Horrible Experience

Reviewed by Blueberry Benjamin from Orange, VT on Monday, December 22, 2014
I was excited to get this pair of boots in the mail. They appeared well made and were plenty heavy. However, after only 3 wears a rivet broke. I tried calling and e-mailing Hanwag to no avail. I finally had to break down and pay for the repairs myself, despite them supposedly offering a 1 year warranty. The catch is that they make it beyond difficult to get in touch with customer service, either by phone or e-mail, so you'll eventually just pay for the repair yourself. These were pretty shoddy and the customer service that I finally did get in touch with refused to make it right and offered me a coupon for their store, which is way overpriced to begin with. I will never buy another product from this company.
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