one flaw

Verified Buyer Reviewed by Xcuse from upstate New York on Tuesday, May 17, 2016
I bought 2 of these for my wife and I about 15 years ago - my wife had a problem with the extended handle so we returned the pack and they sent us a new one. We both travel and my wife often traveled to Norway (as much as 4 times a year) carrying her computer and gifts and the like to Norway and back. Her pack was often as heavy as a suitcase! Her pack is still in great shape. On a trip to Hawaii last month my pack, however, had a problem with the handle - it would not extend unless the pack was opened and some manual manipulations were made. Due to the age of the pack we figured it was cheaper to buy a new one then try and send it to High Sierra for repair. The new pack is almost exactly like the old one with a few updated features - we will see how useful these updated features are over the years. Our favorite feature is the zip off back pack - we are able to keep items which can be stowed in the overhead compartment in the main section of the pack and keep items we want during our flight in the back pack zip off portion - (medications, Kindles, snacks when appropriate, gum/hard candies for take offs and landings and the like)
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