They are scuffed and worn on both heels and ankles

Reviewed by Boot fanatic from Virginia on Monday, December 19, 2016
I received these boots today and will be returning them. I was very disappointed. They look cute and warm, but the heels and toes are greasy and scuffed looking--like they've been worn a few times. I called customer service and was told to take a close look at the photo, that the photographed boots also looked worn and with an oily patch. I would accept that this was part of the quality of the suede, except it only looks this way in the toes and heels, and nowhere else, and it just looks downright dirty, unacceptable for a $100 pair of boots. These appear to be factory seconds, but aren't labeled as such. Take a close look before you purchase!
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