Defective & Can't return it

Verified Buyer Reviewed by Summerspot from Minnesota on Tuesday, December 27, 2016
Got this great top - but there was no stop at the bottom of the zipper. My son loved it, we don't have the hang tags anymore because he thought he was keeping this shirt, but when he went to unzip it and take it off, the zipper came right off with it because there was no stop at the bottom. I contacted STP but they said the only way to return it was with the hang tags attached and we don't have them because my son was super excited to get this and took them off right away. So my only option is to try to do a makeshift fix or find someone to install a new zipper which might cost more than the actual shirt. He wanted to use this for nordic skiing but can't because of the faulty zipper. So now I have a defective product that I have to keep. Total bummer. I guess from now on, I will have to inspect every product from STP before I remove anything. This is frustrating because I've been a customer for a long time and I've never had any issues with STP taking anything back before..I think this is a recent change in their return/exchange policy. So I'll have to be more careful when I buy from them again.
Previous Review “Properly warm”
“Toasty Yet Cool” Next Review