I even complained to Kimlor

Reviewed by Woozle from Trout Lake, WA on Friday, October 22, 2010
I stupidly ordered 3 of these[...]. Getting the inside back into the cover is very difficult because the filling clumps and is impossible to redistribute evenly. I don't use bleach on colored fabrics, but the fabric faded to a light beige quickly. The zipper broke on two of the beds. I called Kimlor and complained. They asked me to send them one of the beds for their quality control department to see. I called them some time after shipping it to see what the result was. They said I had sent only the the cover and had not sent the filling. I told them that, on the contrary, I certainly HAD sent the entire bed--had they checked with everyone on their end? They said I had used bleach on the cover. I told them I had NOT, and I don't even use detergent containing fabric safe bleach. They never made good on their product, I never got any kind of satisfaction from anyone on these bed, and I am out all of the money on all three. I am one very unhappy customer all around.[...]
  • Best Uses: Indoors
  • Cons: Fabric fades, Filling clumps hopelessly, Tears Easily, Zippers Broke
  • Describe Yourself: Long-time Pet Owner
  • Pros: Comfortable For Pet
Previous Review “Super high quality”
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