Could have been fabulous

Verified Buyer Reviewed by MomEof3 from TR, NJ on Monday, January 12, 2015
I ordered one for my son to use while snow boarding. The first one came and it's a great product - but there was no bladder or hose. So I went online to review the details and did a chat online. First the customer support said it didn't come with. Then when I pointed out that the description says with bladder and hose she said oh - order a replacement. I ordered another one and put in the instruction box to verify that there is a bladder and hose with the item before shipping. The new pack came and darn it - No bladder and No hose. They are both going back and I'm bummed on this one. I'm going to go to Amazon and search for it there.
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