At Sierra Trading Post, we want you to be completely satisfied with your purchase.
Prior to use, please make every effort to inspect items for fit, color, missing pieces or damage. If you are not satisfied or encounter a manufacturing defect outside of ordinary wear and tear, please notify our customer service right away. We will make it right! Learn more about us.
Items must be returned within 90 days in original condition to receive a refund or exchange. Original condition means the item is not washed, worn (aside from trying it on), damaged or altered and returned with all hangtags and original packaging where possible. Any item not meeting the timeframe or condition of this policy will be returned at the customer’s expense.
How to Make an Exchange, Replacement or Return
Process your items online within 90 days to create Instant Store Credit.
Exchange or Replacement
Return for Refund
View Our International Exchanges & Returns Policies Page.
Please follow the packing and return instructions to ensure prompt service:
• Please repack items in sturdy packaging
• Please include a copy of your invoice in the box
• If you do not have your invoice, check your email and reprint the invoice if you went through our online exchange/return program. Otherwise, please enclose your Customer Number, Full Name and Billing Address with your return package. Enclosing this information helps us expedite your return.
• If you use the Return Label included with your original order, a return shipping fee will be charged for all returns. This fee covers return shipping from you to us.
• For the nearest UPS drop-off location visit http://www.ups.com and select the Locations Tab to find a drop-off location near you.
• When using an alternate carrier: include your return address label; prepay and insure the package; and use a carrier with tracking. COD packages will not be accepted.