Am I missing something?

Reviewed by Dixoam1 from Nashville, Tennessee on Friday, January 8, 2016
I just received mine today. They're super cute, but I'm thinking that they're possibly defective. I ordered my regular size an 8, but my heel slides up and down, yet they smoosh my toes. When I remove the removable "memory foam insert" It's just shearling sewn to what looks like a traced out department store cardboard gift box. Is there supposed to be another layer of support that's possibly missing? Also, when I remove the insert the entire bottom of the shoe appears to be that cardboard material essentially glued to the rubber sole. Can someone tell me, if I'm missing something. I've already initiated a return, but if they're possibly defective I'd risk exchanging them. Just don't want to get stuck with the same problem. :)
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