Drag stopped working?

Verified Buyer Reviewed by Taylor from Utah on Friday, August 12, 2016
Beautiful reel, this is my third fly reel, first Lamson one, and the level of craftsmanship is uncanny at this price. It feels very solid. However, after loading my line and backing and taking the reel on its' first outing, the drag suddenly stopped working. At all drag settings on the dial, there is no drag resistance. Also, the spool kind of lugs around the center shaft like a bad hub on a bike wheel. I'm sure the two issues are related. My last reel was an Okuma SLV and abused the thing, it never had issues like this, especially right out of the box! Hoping this is just a manufacturing fluke and will get it exchanged for a working model.
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