Disappointed

Verified Buyer Reviewed by Shari from Ohio on Tuesday, September 6, 2016
I'm new to using trekking poles. Based on research, it seemed the LEKI Summit anti-shock trekking poles offered a great product for the price. I trained with them one time...adjusting the poles for steep inclines...adjusting them again for descents...and all seemed fine (although I wasn't a fan of the composite cork handles...my hands sweat like crazy which was odd!). Unfortunately, I went out again a few days later and the locking mechanism failed on one of the poles (it wouldn't tighten). I was so disappointed, and in a bit of a panic, as I was leaving in a few days for a hike up Mt. Washington, ME. I went online and had the BEST Live Chat experience with "Sue" who helped me with the return/reorder process of another brand pole. And because I needed the poles to arrive by Wednesday, Sierra Trading is shipping them overnight...free of charge. While I was very disappointed in the LEKI product, Sierra Trading Post's customer service more than made up it. I'm giving the product review "1" star, but giving STP's customer support "5" stars!
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