At Sierra Trading Post, we want you to be completely satisfied with your purchase.
Prior to use, please make every effort to inspect items for fit, color, missing pieces or damage. If you are not satisfied or encounter a manufacturing defect outside of ordinary wear and tear, please notify our customer service right away. We will make it right! Learn more about us.
Holiday Policy: To better serve our customers, we have extended our return policy for the holiday season. Purchases made between October 14, 2018 and December 25, 2018 may be returned through January 23, 2019. Our standard return policy will apply to all purchases made beginning December 26, 2018.
Standard Policy: To receive a refund or exchange, items must be returned in original condition within 40 days of your order date when purchased online (including items shipped to a store) or 30 days if purchased in store. Original condition means the item is not washed, worn (aside from trying it on), damaged or altered and returned with all hangtags and original packaging where possible. Any item not meeting the condition standards of this policy will be returned at the customer’s expense.
Returns received outside the returns timeframe may qualify for a merchandise credit. This credit is redeemable online or in store at any Sierra Trading Post location.
How to Make an Exchange, Replacement or Return
We accept returns from SierraTradingPost.com online or at any of our Sierra Trading Post retail locations.
- • With a register receipt or shipping confirmation email you will receive a cash refund or charge credit.
- • With a gift receipt you will receive a merchandise credit.
- • Without a receipt will receive a merchandise credit. A valid government issued photo ID, name, address, and signature are required for all non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used.
When you follow our online process, a credit will be instantly placed and stored on your Sierra Trading Post account for 60 days. The credit can be used instantly to order an exchange or replacement item, even before the return merchandise has been received (must be received within 10 days). Since items tend to sell out quickly; we recommend immediately placing an order for replacement items. After 60 days, any unused credit will refund to the original method of payment.
Use the return label provided during the online process or in the original box to ship the return item back to Sierra Trading Post. The return item must be received by Sierra Trading Post within 10 days or a charge will incur for any amount of the credit applied to a new order. Online exchange and replacement orders receive discounted $2.95 return shipping and $2.95 shipping on the next order using the Instant Store Credit.*
*$2.95 shipping through Instant Store Credit is valid only for addresses within the contiguous 48 United States only. Excludes AK, HI, all U.S. territories, possessions and all international orders. Orders placed within the last 90 days are eligible for Instant Store Credit (Exchanges and Returns FAQs*).
You may choose to take a refund during the online process. Print your return label then select the “Process My Refund” option on the final page of the process. The item must be received by Sierra Trading Post within 10 days or a charge will incur for any amount of the credit applied to a new order.
If the item is received and meets our return policy timeframe and condition guidelines, the refund will reconcile to the original method of payment. A $6.95 ($10.95 AK.HI) shipping fee will apply to returns for refund. This fee covers return shipping from you to us. Original shipping cost will not be refunded unless there was a Sierra Trading Post error.
If you prefer a Traditional Exchange, Replacement, or Return simply print and fill out this form and use the prepaid UPS return shipping label included within your package. If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs up front.
We will process your return or exchange after it arrives. Requests for item exchange using the traditional method will be subject to availability.
A $6.95 ($10.95 AK/HI) shipping fee will apply to returns for refund. For exchanges and replacements, a $2.95 shipping fee will apply on the return and $2.95 will apply to the new order (contiguous US only).
Please send your return to:
Sierra Trading Post
5025 Campstool Rd
Cheyenne, WY 82007-1898
If you used PayPal and PayPal Credit to make the original purchase, learn more about how to receive refunds through these third-party payment options.
- • Please repack items in sturdy packaging
- • Please include a copy of your invoice in the box
- • If you do not have your invoice, check your email and reprint the invoice if you went through our online exchange/return program. Otherwise, please enclose your Customer Number, Full Name and Billing Address with your return package. Enclosing this information helps us expedite your return.
- • If you use the Return Label included with your original order, a return shipping fee will be charged for all returns. This fee covers return shipping from you to us.
- • For the nearest UPS drop-off location visit http://www.ups.com and select the Locations Tab to find a drop-off location near you.
- • When using an alternate carrier: include your return address label; prepay and insure the package; and use a carrier with tracking. COD packages will not be accepted.
- 1. You are of legal age to purchase the air rifle ordered, and that the rifle can be legally purchased and possessed by you under your applicable Local, State, County, City and Federal laws. The following states have some type of age restriction regarding the sale to minors; DE MA PA IL CA FL NH NY NJ RI ID CO OK IA HI AK NC MS.
- 2. You understand and agree that air rifles by its very nature may be dangerous and potentially lethal. You assume all risks associated with ownership and use of the rifle, and will not hold STP responsible or liable for any injury resulting from ownership, use, misuse, or defect.
- 3. You will not use any air rifle purchased from STP for an unlawful purpose.
Process your items online within the returns timeframe, to create Instant Store Credit.
View Our International Exchanges & Returns Policies Page.
Please follow the packing and return instructions to ensure prompt service:
Notice to California Residents - Your California Privacy Rights
If you are a California resident, you may ask us to refrain from sharing your personal information with third parties for their marketing purposes. Please tell us your preference by contacting Customer Service. If you have already received communications from us, it will expedite the opt-out process if you are prepared to provide us with the exact name and addresses under which you have been receiving communications from us. Please note that it may take us up to 30 days to fully process your opt-out request.
The sale of certain knives, including without limitation "dangerous knives," is restricted by some federal, state, and local laws. When you purchase or order a knife from Sierra Trading Post by any method, you represent and agree to the following conditions of purchase: You are of legal age to purchase the knife ordered, and that knife can be legally purchased and possessed by you under your applicable local, state, county, city, and federal laws. You understand and agree that Sierra Trading Post does not offer any guarantee of performance or expectation, and that the knife by its very nature may be dangerous and potentially lethal. You assume all risks associated with ownership and use of the knife, and will not hold Sierra Trading Post responsible or liable for any injury resulting from ownership, use, misuse, or defect. You will not use any knife purchased from Sierra Trading Post for an unlawful purpose.
Sierra Trading Post has decided not to sell air rifles on-line.
We remind all our customers of our Air Rifle Policy, which remains in effect.
The sale of air rifles is restricted by some federal, state and local laws. When you order or purchase an air rifle from Sierra Trading Post by any method, you represent by your actions as a condition of purchase that:
A handling and inspection charge of $40 will be charged for the shipment of all bicycles. All bikes are preassembled by a certified bike mechanic to ensure bicycle is complete and functioning properly. Components and wheels are adjusted, and the bike is test ridden before being disassembled and prepped for shipping. Bicycles should be reassembled by a qualified bicycle mechanic. Must ship UPS Ground within the 48 contiguous U.S. only. Not eligible for special shipping offers.
All of Sierra Trading Post boats are cosmetic 2nds and may come with minor blemishes, not unlike those that are the result of one or more outings. To ensure your satisfaction, please remove all packaging material immediately upon arrival, and inspect for damage prior to signing acceptance form from carrier. Note any damage on carrier's document, and contact Sierra Trading Post with any problems. Must ship UPS Ground within the 48 contiguous U.S. only.
Due to the weight and size, a $100.00 shipping charge is automatically applied. Must ship via truck within the 48 contiguous U.S. only. Not eligible for special shipping offers.
Climbing and other related activities are inherently dangerous; anyone purchasing or using equipment for this purpose is personally responsible for getting proper instruction on its correct and safe use. For any refund, ropes must be returned in original coil, have original hangtags and plastic wrapper.
Due to varying international restrictions, Sierra Trading Post cannot ship food i.e. dehydrated, camping, pet foods or treats and packaged food outside of the U.S. Food is restricted to U.S. Shipments only.
Fuel contained within certain products restrict them from being sold online and shipped outside of the 48 contiguous U.S. Shipping restrictions prevent us from selling fuel and/or flammables online. Must ship UPS Ground within the 48 contiguous U.S. only.
We cannot ship products made of certain materials outside the U.S. Additionally, some states restrict the sale of exotic leathers. Our product webpages state any applicable restrictions on the shipping of that product. Our current restrictions are:
U.S. Shipments Only:
We cannot ship these exotic leathers outside the U.S.: American Alligator, Anteater (Pangolin), Antelope, Caiman, Crocodile, Deer, Elk, Frog, Hippo, Kangaroo, Lizard, Moose, Ostrich, Sea Turtle, Shark, Stingray, Toad
We cannot ship certain materials to California and outside the U.S. including: Elephant, Python, Cobra and Western Rattlesnake