Lace broken in the box

Verified Buyer Reviewed by FatsNY from New York on Tuesday, December 8, 2015
My husband picked these up to try them on and one of the laces was broken before he even got it on his foot. Am waiting to hear from customer service that they received our return and are am praying that they do not charge me return shipping. Very disappointed in the quality of these, were they seconds?
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