Zipper doesn't operate smoothly

Reviewed by Sadly disappointed from Idaho on Tuesday, October 25, 2016
I was excited to find such a nice back pack, I use it to carry a feeding tube and pump that I wear all day. It was perfect. I did my research and liked the reviews. I purchased it with The Sierra Trading Post in Boise Idaho.They had some computer errors and I was sent an email that my payment did not go through, I called customer service where some very helpful ladies tried again to put the payment through, their system failed and the solution to that was, I was asked to purchase a gift card to cover the purchase and it would go through. I felt like I had been somewhat accommodating. After a few days of using it I noticed that the top zipper had a difficult time going around the corners. I quit using it and headed to the store the following week to return it where I discovered that since I had used it ( at all) that they would not return it. I have been a good customer of Sierra Trading post, but find that I will be shopping somewhere I can count on being able to return merchandise that isn't functioning properly.
Previous Review “Lightweight and durable”
“rugged back pack” Next Review