COULD Be nice, Except for the giant hole in the bottom.

Reviewed by Justin from North Carolina on Wednesday, October 30, 2013
I ordered the Mountainsmith 20 degree and 0 degree bags for my wife and myself. This was after I ordered the ALPS echo lake bags, but returned them because they could not pack down small enough for my liking. These bags pack down much smaller, and seem to be of better quality than the ALPS bag.

I opened up the 20 degree bag first, and it seemed great. I haven't been camping in it yet, but, after testing it out in the backyard for a while, it seems like it will be very warm. The zippers are nice, and I have plenty of room.

When I opened the 0 degree bag, I thought it was going to be great too. Once I looked at the bottom of the bag, though, I realized that there was a hole where the seam was coming loose and the fill was coming out of the bag. Not just a little hole either - Probably about 3-4 inches across.

I figured this would not be a problem and I could just exchange it for a different bag. But when I contacted STP about exchanging it for a new one, they said they were out, but I could look at a similar product such as the ALPS echo lake (see first paragraph). So, we have decided to try to stitch it up. I'm very disappointed in the customer service of Sierra Trading Post. I figured they would at least offer to refund some money or give me a discounted rate on another bag, but it doesn't look like that's going to happen. I doubt I will be buying from them again.

So, overall: the bag seems warm, packs down small, and is roomy enough to be comfortable. It would be great if I could get another one that wasn't damaged right out of the box. I would rate the bag itself at 4-stars, but STP customer service at 1 star.
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