Came broken, Sierra Trading Post COMPLETELY drops the ball on return

Verified Buyer Reviewed by Cold feet from California on Thursday, November 30, 2017
Received these boots for a winter trip I am going in soon, tried them on and a boot lace hoop ripped out as it wasn’t even sewn in. Called their “support” (aka a joke) and was told to send them back and a new pair would be sent ASAP.

Weeks go by and nothing happens. I need these kind you for an upcoming trip.

Then today I get an email saying my money was refunded. No communication of ANY kind.

I call in again and there’s nothing on the order saying why it was canceled. Nothing. Totally uncalled for.
Previous Review “Warm and stylish”