Jacket looked great

Verified Buyer Reviewed by Jefflan from Wisconsin on Tuesday, November 28, 2017
However, The zipper was getting bound in the stitching behind it and it would not function. I tried repeatedly to work the zipper and it was not helping and was very annoying to pull up and typically could not go even a quarter of the way up. I went to return the item and sierra gave me 2 options. One where I lost my shipping costs, and the second where I lost over 10 dollars for this DEFECTIVE item. I have never returned an item to Sierra and have purchased hundreds of items over the years. I could really care less about cosmetic blemishes but the item needs to function properly. We ended up talking to them twice to get a full refund and we finally did. As a result I will question any future purchases here and always read the fine print regarding returns. If Sierra wants to tout the percent off new retail on the items they sell they should be prepared to back up the products a bit