Customer Reviews Of:
Ocean Kayak Trident Ultra 4.7 Recreation Kayak - 2nds
2nds. Ocean Kayak's Trident Ultra 4.7 recreation kayak offers unmatched performance for kayak anglers and recreational paddlers. Additional volume across the bow delivers a drier ride, with moderate rocker to improve performance in moderate swells.
Average Rating based on 1 reviews 2.000000 0 5
Verified Buyer Reviewed by Jeremy from California on Monday, June 27, 2016I contacted STP before I bought this kayak to make sure there wouldn't be anything majorly wrong with it. I was put at ease when customer service told me that the flaws are barely noticeable and they would not affect performance. I purchased the kayak and received it about a week later. It was delivered damaged. I am still unsure if it was damaged during delivery or if it was shipped that way. It had a deep scratch about 2 feet long and a dent/scratch about the size if a half dollar coin. There was also a slight molding flaw towards the front of the kayak that I could see as a typical "factory 2nd" situation. I quickly called customer service to complain. They offered me a new (factory 2nd) kayak or a discount on my purchase. I took the discount due to an upcoming family vacation. I would not have been able to take delivery of a new one. Shortly after taking their deal I also noticed 2 large warps or dents in the hull. I only noticed them when I turned on the extra lighting in my garage. I haven't tried to pop them out with hot water yet. Hopefully it works. Bottom line.... The customer service is great....the product...not so much. You get what you pay for. BTW, I purchased this kayak for $1199. They gave me a $400 discount for my troubles. A week later they changed the price on their remaining inventory to $840.