Average Rating based on 1 reviews 3.000000 0 5
Verified Buyer Reviewed by Chris from Massachusetts on Thursday, June 28, 2018This is a great bike rack, especially for the price! Unfortunately, mine only came with 5 of the 6 webbing straps. I contacted STP customer service. No response to my first email. I then did a live chat and someone assured me they would email me back with a response. The response came 2 days later via email telling me that they don't have replacement straps to mail me, the only option was to mail the entire rack back for an exchange. I'd ordered it for a trip and there wasn't time enough for all of that. I ordered a $10 replacement strap off of Amazon. I understand that things happen, and it's a great price for this item if it's intact, but this one wasn't, and it was an inconvenience.