Dead Battery on arrival

Verified Buyer Reviewed by Michigan momma from Michigan on Wednesday, July 20, 2016
Very disappointed when out of the box the watch did not work. Called customer service to check options as this was a present for my daughter's birthday. I asked if I exchanged I would not get charged the return shipping. They told me they might waive it unless it was the battery - then I would get charged. I told them in the directions it says the battery can only be changed by a Soleus dealer or it will void the warranty. They asked if I could go to a local jeweler and see if it was the battery. I told them I would see what I could do and if it wasn't the battery I would call them back.
Went down to local store and paid to get a battery - which I don't think I should of had to do.
It worked after swapping out the batteries.
The watch itself is great. Large display - easy to figure out all the functions / even without reading the directions. It is not as bulky as the picture makes it seem. My daughter has a very small frame and it does not look overly huge on her arm. Great watch - just wish the battery, and customer service were a little better.
“POOR quality” Next Review