Frame pokes my upper back

Verified Buyer Reviewed by reds from Iowa on Tuesday, March 13, 2018
I just got the pack and like many of its features i don't think it's going to work for me, but think I may have a defective item. The upper horizontal internal frame bows out and pokes me in the back. The frame is flexible, I've hung it up, hoping it will straighten out. I've contacted Thule- but no response. I wish I lived near a retailer so I could compare it to others. If others have experience wth this, I'd like to hear if it resolve or is indeed defective.
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