Disappointed by pants and by Sierra Trading Post

Reviewed by BagsPackedToGo from Pacifica, CA on Tuesday, August 2, 2016
I have been a loyal customer and have purchased thousands of dollars of merchandise from Sierra Trading Post over my adult lifetime.

I am rather upset now and question how much I will purchase in the future.

A recent order had in it a pair of Woolrich chino trousers. My husband wore them once and the button fell off. I asked him to wash the trousers so that I could put the button back on. When they came out of the wash, a seam had opened up. These trousers clearly are inferior to Woolwich and Sierra Trading Post quality. When I called today to make a complaint and to enquire about how to return them, I was told that once they are worn, STP no longer will accept them, even if they are defective.

I am surprised and disappointed that a loyal customer for decades would be treated in such a way. In future, STP no longer will be at the top of my list as a company that stands behind its products, and I will explore other options for items that I purchase for my family, friends, and myself.

PS They also don't wash well. They were full of wrinkles after removing them from the dryer.
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